Gating approvals

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • A gating approval acts as a gate through which a request must pass before it can start.

    Until all gating approvals are met, no notifications go out, no tasks get sent to technicians, and nobody starts working on the request in question.

    Generate gating approvals with:
    Table 1. Gating approvals
    Title Description
    Approval rules Can apply to the service catalog as well as any other task table.
    Item-based approvals Flag specific catalog items as requiring specific approvals. Any requests for these items automatically require these approvals.