Send Notification action

Send an email notification to predefined recipients with predefined content. Select or create a Notification [sysevent_email_action] record to configure the email notification.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Record

Data type: Record

Reference to record to send notification [sysevent_email_action] about.

Table

Data type: Table Name

Table of the record to send a notification about. This input is automatically populated when you select a record.

Notification

Data type: Record

Reference to the Notification [sysevent_email_action] to send. If there is no associated Notification for the type of record you select, you will need to create one from All > System Notification > Email > Notifications.

Outputs

This action has no outputs, although it does send the notification specified by the input values.

General guidelines

Use these general guidelines when using the Send Notification action.

Select the Send Notification action to send an email notification

Select this action when you want to send an email notification to predefined recipients containing predefined content. For information about creating an email notification, see Create an email notification.

Use a Integration Hub spoke action for other types of notifications

Use an Integration Hub spoke action to send a notification through an external service such as Microsoft Teams. For a list of available integration spokes and their actions, see Integration Hub spokes.