Building Playbooks

Playbooks are ServiceNow AI Platform® representations of cross-enterprise processes for your organization. Create and activate a playbook to run your digitized business process on the ServiceNow AI Platform.

Each playbook that you design in Workflow Studio has a trigger, a sequence of stages, and a sequence of activities. To learn about the building blocks of a playbook and how you can create and manage a playbook, see Understanding the playbook components and Creating and managing Playbooks.

• Building your first playbook
  Learn the basics of designing an automated process for your organization. Get an overview of how Workflow Studio Playbooks work in the ServiceNow AI Platform®.
• Understanding the playbook components
  Understand the building blocks of a playbook and how to configure them when you create a playbook.
• Creating and managing Playbooks
  Learn how to create and configure a playbook in Workflow Studio.