Configuring Agentic Playbooks

As a playbook author in Workflow Studio, configure AI Agents to perform a playbook activity.

Before you begin

• Make sure you have the latest Workflow Studio and Now Assist for Platform apps.
• Role required: admin, playbook.admin, pd_author, or playbook.write

About this task

Agentic Playbooks come preconfigured with AI Agents that are integral to the Playbook Activity Assist agentic workflow. The workflow works seamlessly with the preconfigured AI Agents, without adding any additional agents. To make a playbook agentic, simply enable the AI Agents for your playbook activity and provide clear instructions for the AI Agents to perform the tasks.

You can set up AI Agents to automatically complete activities or provide recommendations for you to review, edit, and approve.

You can enable AI Agents for all default activities. For custom activities, make sure to enable AI Agents in the activity definitions and then in playbook. You can configure the following activities to be completed independently by AI Agents:

• New Record Form
• Questionnaire
• Email Form
• Record Form

To learn more about activity definitions, see Activity definitions.

Procedure

1. In Workflow Studio, open the playbook that you want to use AI Agents for.
2. Select and open the side panel for the activity that you want AI Agents to perform.
3. On the AI Agents tab, select Activate AI Agents.
   
4. In the Complete activity independently field, select if you want to enable AI Agents to complete the activity.

   Choice	Description
   On	The AI Agents update the record, complete the activity, and automatically move the playbook to the next activity.
   Off	The activity waits until a human reviews and approves the AI generated outputs.

   Follow the instructions on your screen to allow AI Agents to complete the activity independently.

   Note:

   Test the playbook extensively to make sure that the AI Agents can complete the activities independently. Select View progress while testing the playbook to see the agent activities on the Now Assist panel.

   For activities that can't be completed independently by the AI Agents, the system saves the data. The activity is completed if the data matches any Wait for condition in your playbook.

5. The Impersonate User field is pre-selected to run the activity as the user who triggers the playbook.
6. In the AI Agent Instructions field, enter instructions for the task that you want the AI Agent to perform.
   For guidelines about how to write instructions for AI Agents, see Guidelines for writing AI agent instructions.
7. Select Save and close.

What to do next

Repeat as needed for any other activities that you want an AI Agent to help perform.

After the playbook is complete, test the playbook. For information, see Test a playbook.