Now Assist features for Playbooks

Now Assist provides AI-powered capabilities across the Playbook experience, from generating and recommending playbooks to enabling autonomous, agentic execution.

Now Assist enhances Playbook with generative AI and agentic capabilities that help you build, discover, and run playbooks more efficiently.

Feature	Description	Documentation
Playbook generation	Generate a complete playbook automatically using a natural language prompt. Now Assist creates the playbook structure, stages, and activities based on your input.	Playbook generation
Playbook recommendation	Get AI-powered recommendations for existing playbooks based on the current context, such as a record or case, so the right playbook is surfaced at the right time.	Playbook recommendations
Agentic Playbooks	Enable AI agents to autonomously execute playbook actions and make decisions at runtime, reducing manual intervention for complex, multi-step processes.	Agentic Playbooks