Get Catalog Variables action
Summarize
Summary of Get Catalog Variables action
The Get Catalog Variables action allows users to select variables from multiple template catalog items and variable sets within Workflow Studio in ServiceNow. This action is intended for users with theflowdesigneroradminrole, enabling them to configure flows effectively. Note that this action retrieves catalog variable values as they exist at the time of execution; it does not automatically update with changes unless additional logic is incorporated into the flow.
Show less
Key Features
- Inputs: Users must provide values for specific inputs required by the flow. Dynamic values can be added using the Data panel.
- Submitted Request: This input captures the requested item record from the Requested Item [screqitem] table.
- Template Catalog Items and Variable Sets: A record input that populates the catalog variables. Note that this input does not support data pill values.
- Catalog Variables: A slush bucket input that lists the catalog variables to retrieve from the requested item record, allowing for flow-specific variables.
Key Outcomes
The outputs of the action are displayed in the Data panel and can be utilized as inputs in subsequent steps of the flow. Each selected catalog variable appears as a data pill, which varies according to the type of catalog variable. For example, when creating a flow for hardware items, the action can help identify the relevant catalog item and retrieve associated variables such as string or Boolean types.
Select variables from multiple template catalog items and variable sets using the Get Catalog Variables action.
Roles and availability
Inputs
Provide a value for each input that your flow needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.
- Submitted Request
- Data type: Record
The requested item record from the Requested Item [sc_req_item] table for which you want to get catalog variable values.
- Template Catalog Items and Variable Sets [Catalog Items and Variable Sets]
- Data type: Record
The Catalog Item [sc_cat_item] record you want to use to populate the catalog variables slush bucket. This input does not support any data pill values.
- Catalog Variables
- Data type: Slush Bucket
The list of catalog variables whose values you want to get from the requested item record. Each catalog variable that you select is displayed as a data pill in the data pane. You can define flow-specific variables that are displayed in the Available list. To define flow-specific variables, see Create flow Service Catalog variables.
Outputs
These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.
- Catalog Variables
- Data type: Varies by catalog variable type
The data pane displays a separate data pill for each catalog variable selected from the Catalog Variables input. For a list of supported Service Catalog types, see Supported Service Catalog variable types.
Get catalog variables for hardware items
In this example, a flow runs when someone requests an item from the Service Catalog. The first flow step looks up the Catalog item record of the requested item. The If flow logic uses the category value (Sys ID) of the catalog item to determine if request is for an item in the Hardware category. The Get Catalog Variables action uses the trigger record as the Submitted Request input. The Template Catalog Items and Variable Sets input uses the variables provided in the Standard Laptop catalog item. All three available catalog variables are selected and displayed as data pills in the data pane.
The flow execution details show that the Submitted Request links to a request for a standard laptop. Of the three catalog variables, the string variable is empty and the two Boolean variables are false.