Add branches for activities and stages that run in parallel to another branch of activities and stages.
Before you begin
Role required: playbook.admin or pd_author
About this task
Parallel activities create branches like decision activities. Unlike decision activities, the activities and stages on a parallel can run on the same conditions as other branches. For example, in this credit card approval playbook:Figure 1. Parallel activities and stages
In this example, agents verify information or identity at the same time as when they check credit scores. All activities and all stages will run.
Procedure
In Diagram view, hover on the object that you want to insert a parallel activity next to, and select the + icon to add an activity.
The mini-picker displays.
Select the parallel icon to add a parallel branch.
A parallel branch is added.
What to do next
Add and configure the stage or activity that will run at the same time as the other branches of stages or activities.
to add a parallel branch.
A parallel branch is added.