Once a request has passed its gating approvals, any relevant execution plans are
initiated.
Important:
Classic approval rules have been replaced by the Workflow StudioAsk for Approval action. Use Workflow Studio to create workflow-driven approval logic that is easier to maintain and provides better reporting information.
Those plans, in turn, create a sequence of required tasks. You can add an approval step to an
execution plan, which is configured to occur at the appropriate point.
From the left navigation pane, select Service Catalog > Execution Plans, and then select the plan to which to add an approval step. Then click the
New Approval button.Figure 1. Add approval
The Approval Task screen appears. Just like a regular Service Catalog execution task, an
approval execution task has:
Name: The name of this task
Order: Sequence of this task within the plan
SLA: SLA to which this task applies
Delivery Time: Time allowed for the completion of this task
After you create the task, right click the title bar and select Save.
Two related lists appear at the bottom of the screen:
Approved By Group: A list of groups that must approve the request
before this task is complete
Approved By: A list of users who must approve the request before this
task is complete
Figure 2. Approval task
In the example above, this security approval task must be approved by Fred Luddy.
Note:
When an in-process approval is rejected, that particular line item is canceled as well, but
the request itself isn't necessarily canceled. Thus if one ordered a blackberry and a laptop,
and the blackberry was rejected, the laptop request would continue being processed.
