Designing Playbook Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.

    There are several ways for a Playbook Experience admin to customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:
    • configurable workspaces
    • Service Portal
    • ServiceNow Mobile Platform

    After your playbook is customized, mobile playbooks must be embedded. There are no additional steps needed before end users can run playbooks in configurable workspaces or Service Portal.