Update Record step

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Update an existing record in a table. You can dynamically add and configure fields for the record, or use a template to set field values.

    Roles and availability

    Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

    Fields

    Field Description
    Record The record to be updated. Drag-and-drop a record data pill or use the data pill picker to select a record.
    Warning:
    When using script to select a record, always add a condition to check for a matching record. Some GlideRecord methods return a list of records whenever the method query produces no results. Without a condition check, the action may update all records in a table. For example, this script uses an If condition to verify that a record exists. If the record exists, it returns a Sys ID value. If no record exists, it returns a null result.
    var configurationItem = new GlideRecord('cmdb_ci');
if (configurationItem.get(fd_data.trigger.cmdb_ci.sys_id))
return configurationItem;
else
return null;
    Table The table associated with the record. When you select a record, this field is automatically set to the table associated with the record.
    Field Values

    Set static or dynamic values of fields in the record. For example, to set the short description to a static value, select Short description and set the desired value.

    To add dynamic values, see Create a template value input.

    Important:
    The system does not support updating multiple journal fields such as the additional comments or work notes of a task record.

    Action error evaluation

    If this step fails
    Data type: Choice

    Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see Action error evaluation.