User roles for conversational subflows and actions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Provide personnel with one or more user roles to grant them access to conversational subflows and actions.

    Role Description Contains roles Groups with this role Special considerations
    Virtual Agent administrator [virtual_agent_admin] Provides read and write access to all Virtual Agent tables, conversational experiences, and Now Assist admin operations action_designer,flow_designer None Avoid granting an admin role when more specialized roles are available.
    Workflow Conversational Admin [sn_conv_fa.conv_fa_admin] Provides read access to flows, subflows, and actions. Provides read and write access to conversational experience settings. sn_conv_fa.conv_fa_designer, fd_read_actions, fd_read_flows None Avoid granting an admin role when more specialized roles are available.
    Flow/Action Designer Conversational Workflow [sn_conv_fa.conv_fa_designer] Provides read and write access to conversational experience settings. None None This is a specialized role with limited access.
    Action Designer [action_designer] Provides read and write access to Workflow Studio actions. sn_conv_fa.conv_fa_designer None This is a specialized role with limited access.
    Flow Designer [flow_designer] Provides read and write access to Workflow Studio flows and subflows. sn_conv_fa.conv_fa_designer None This is a specialized role with limited access.
    Email Write [sn_conv_fa.csa_email_write] Provides write access to the sys_email table to conversational subflows and actions. None None This is a specialized role with limited access.