Flows, subflows, and actions reference

Get details about Workflow Studio flow components like actions, flow logic, and properties.

Table 1. Available references by component type

Workflow Studio component	Available references
Flows	Types of flows and when to use them Workflow Studio flow trigger types Workflow Studio actions Workflow Studio flow logic User preferences for flows
Subflows	Types of flows and when to use them Workflow Studio actions Workflow Studio flow logic User preferences for flows
Actions	Workflow Studio input and output data variables Workflow Studio steps Supported Service Catalog variable types
All	General guidelines for Workflow Studio flows, subflows, and actions Transform functions Workflow Studio flow integrations Workflow Studio flow system properties

• General guidelines for Workflow Studio flows, subflows, and actions
  Create, run, troubleshoot, and monitor your Workflow Studio components more effectively. Use these guidelines to optimize the performance of your Workflow Studio components.
• Workflow Studio actions
  Actions can be added to any flow, enabling process analysts to automate ServiceNow AI Platform features without having to write code.
• Workflow Studio flow logic
  Enable flows and subflows to specify conditional or repeated actions. Combine the elements of flow logic to create workflows in a graphical interface with little or no scripting.
• Workflow Studio flow integrations
  Expand the capabilities of Workflow Studio flows with additional subscriptions and spokes.
• Workflow Studio flow system properties
  Configure how the system processes flows.
• Workflow Studio flow trigger types
  Each trigger type defines when a flow starts and the starting data available to it. There are triggers for record operations, dates, and application operations.​
• Workflow Studio input and output data variables
  Actions and subflows use variables to store input and output data. The variable data type determines what kind of data it stores and its advanced configuration options.
• Workflow Studio steps
  A step performs a single operation in an action. You can use Workflow Studio to add steps to a custom action.
• User preferences for flows
  Enable or disable user preferences for flow to change options available to Workflow Studio.
• User roles for conversational subflows and actions
  Provide personnel with one or more user roles to grant them access to conversational subflows and actions.
• Supported input data types for conversational subflows and actions
  Conversational subflows and actions support a limited number of input data types. To be compatible with conversational interfaces, an action or a subflow must only include inputs that use supported data types.
• Supported Service Catalog variable types
  Workflow Studio supports several Service Catalog variable types for both single-row and multi-row variable sets.
• Transform functions
  Transform data pill values without the need to write a script. Use transform functions to reformat text, perform mathematical calculations, sanitize potentially unsafe SQL statements, and serialize complex objects to raw XML.
• Types of flows and when to use them
  A decision matrix and basic definitions help you determine what type of flows to create.