Activate Playbooks

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Workflow Studio application to create flows, playbooks, and more for any of your use cases.

    Playbooks are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store. However, you can only trigger playbooks off of platform and application tables that you have access to. These can be:
    • Application tables
    • Custom tables that extend the application tables
    • Custom tables authorized by the application subscription
    Each application subscription entitles you to create playbooks for its associated tables. Purchase subscriptions to access any additional tables that you want to trigger your playbooks from. If you already have a subscription to your application but you still can't create playbooks for your application's tables, enable the appropriate plugin.
    Note:
    The plugins you enable determine which tables are available for you to create playbooks.

    See the following sections to learn how to activate Workflow Studio Playbooks for your application.