Configuring Workflow Studio

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable access to Workflow Studio and allow management of workflow applications.

    The Workflow Studio application is a ServiceNow AI Platform feature that is active by default, and that is also available for installation and update from the ServiceNow Store.

    Each workflow application within Workflow Studio has its own installation and subscription requirements.
    Playbooks
    Playbooks are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store. However, you can only trigger playbooks off of platform and application tables that you have access to. For activation information, see Activate Playbooks.
    Flows and subflows
    Flows and subflows are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store.
    Actions
    Actions are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store.
    Data stream actions
    Data stream actions require a separate subscription to Integration Hub. For activation information, see Request Integration Hub.
    Decision Builder
    Decision Builder is a ServiceNow AI Platform feature that is available for installation and update from the ServiceNow Store. For installation and update information, see Configuring decision tables.