PPM Maturity Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of PPM Maturity Assessment

    The PPM Maturity Assessment Accelerator evaluates your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow. It provides structured, stakeholder-driven insights and targeted recommendations to enhance your PPM capabilities and maximize your ServiceNow investment.

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    This offering is available to customers on the Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages.

    Key Features

    • Kickoff Session: A 1.5-hour session to set expectations, define the scope of the assessment, and request necessary data from your team.
    • Maturity Assessment Questionnaire: Key stakeholders independently complete a pre-built questionnaire to evaluate gaps and opportunities in your PPM product usage.
    • Questionnaire Results Analysis: The Impact Squad reviews responses, compiles tailored recommendations, and shares leading practices to help you optimize your PPM product investment.
    • Assessment Report: Includes a maturity score, top five recommended unadopted PPM features, other suggested initiatives or accelerators, and a comprehensive list of recommendations.
    • Customer Readout Session: A 1.5-hour presentation of assessment findings, discussion of recommendations, and a suggested implementation plan.
    • Follow-up Q&A: Up to one hour to address your questions and provide further guidance on best practices.

    Customer Responsibilities and Resources

    • Assessment Participants: Stakeholders who complete the questionnaire by the deadline and communicate any issues promptly.
    • Main Customer Contact/PMO: Coordinates participant engagement, ensures questionnaire completion, and sponsors the outcomes.
    • Process Owner: Owns the PPM processes under assessment.
    • Timing: The questionnaire should be completed virtually at least two weeks before the readout session.

    Important Notes

    • The assessment focuses on process maturity and does not include a technical review of your PPM implementation.
    • ServiceNow provides recommendations but does not implement them as part of this Accelerator.

    This Accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Project Portfolio Management (PPM) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business. By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this Accelerator helps maximize the value of their ServiceNow investment.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 1 hour)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of Assessment Participants
    • Ensures completion of the assessment by the Assessment Participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information / Access

    We request that the PPM Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of PPM.

    • ServiceNow is not responsible for implementing the recommendations made based on the PPM Maturity Assessment.