Jumpstart Your CSDM: Crawl
Summarize
Summary of Jumpstart Your CSDM: Crawl
Jumpstart Your CSDM: Crawl is an accelerator designed to assist ServiceNow customers in advancing through the Crawl phase of the Common Service Data Model (CSDM) maturity journey. Building on the prior Foundation phase, this offering guides customers through practical steps to populate and rationalize Business Applications and Application Services, improving the service awareness of their CMDB. This enhanced CMDB supports more effective workflows across ServiceNow.
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The accelerator includes an overview, applied demonstrations, key resources, and best practice guides specifically focused on the Crawl phase. It is available for customers subscribed to Impact Guided and Guided+ packages.
Key Features
- Technical Setup: A Technical Accelerator Consultant provisions a temporary ServiceNow instance, activates and configures relevant plugins to support the Crawl phase activities.
- Customer Coaching Sessions:
- Session 1 (up to 90 minutes): Introduction to Business Applications and Application Services, with a brief assessment of Crawl data using the CSDM Data Foundations Dashboard. Customers receive 30 days access to the temporary instance.
- Session 2 (optional, up to 60 minutes): Q&A session addressing customer questions related to the Crawl phase.
- Roles and Responsibilities: The accelerator outlines required customer roles including Platform Owner, CMDB/CSDM Administrator, System Administrators, Enterprise Architect, Business Application Owner, and Trusted Service Partners, each responsible for governance, maintenance, alignment, and support related to CSDM and ServiceNow platform stability.
Practical Considerations
- Completion of the Jumpstart Your CSDM: Foundation accelerator is required before starting the Crawl phase.
- Access to the temporary instance and coaching sessions helps customers quickly apply Crawl phase concepts in their environment.
- The accelerator may have exclusions for restricted environments or self-hosted customers.
- ServiceNow does not implement recommendations directly on customer instances; customers retain responsibility for applying guidance in production or non-production environments.
This accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase.
Accelerator Overview
Jumpstart Your CSDM: Crawl provides impact customers with an overview and applied demonstration of the Common Service Data Model (CSDM) Crawl phase. This accelerator supports the customer’s CSDM maturity journey by breaking down specific action items to enhance the understanding of the Crawl phase. As a result, customers can populate and rationalize their Business applications and Application services. This enables a more service-aware CMDB for use throughout additional workflows of ServiceNow.The offering also includes key resources and leading practice guides to help customers get started with the Crawl phase of the CSDM Maturity journey.
Customers must first complete the Jumpstart Your CSDM: Foundation accelerator before taking this one, as this offering builds on the Foundation phase of the CSDM maturity journey.
Package Availability
What you get
- Session Preparation
- The Technical Accelerator Consultant
- Provisions a temporary instance
- Activates and configures related plugins
- Customer Coaching Session #1 (up to 90 min)
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Includes the following:
- Introduction to Business Applications and Application Services with an overview of their relationships and references
- Brief assessment of Crawl data using the CSDM Data Foundations Dashboard
- Temporary instance with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
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Opportunity for Q&A related to the CSDM Crawl phase.
Requested customer resources
| Customer Resource | Responsibilities | ||
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| CMDB / CSDM Administrator | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, focuses on on-going and remediation efforts within CMDB/CSDM. | ✓ | |
| System Administrator(s) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Enterprise Architect | Owner of application and business portfolio segments who manages alignment of organizations technology capabilities with their business goals and objectives. | ✓ | |
| Business Application Owner | The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.