Jumpstart Your CSDM: Foundation
Summarize
Summary of Jumpstart Your CSDM: Foundation
The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator offers ServiceNow Impact customers a clear and practical introduction to the CSDM, focusing specifically on Foundation data. It demonstrates how organizations can effectively use this data model to configure ServiceNow products by populating data into the correct Foundation tables. The Accelerator also provides essential resources and best practice guides to help customers begin implementing CSDM within their platform.
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Key Features
- Temporary Instance Provisioning: Customers receive a temporary ServiceNow instance with required CSDM plugins installed and an assessment of their current CSDM alignment.
- Coaching Sessions:
- Session #1 (up to 90 minutes): Includes an overview of CSDM capabilities focusing on Foundation data, platform importance, a live demonstration using the CSDM Data Foundations Dashboard, review of the assessment results, and leading practices guidance.
- Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity for deeper understanding and clarification on CSDM Foundation data.
- Access Duration: 30 days of access to the temporary instance is provided for hands-on exploration and configuration.
- Resource Support: Offers comprehensive resources and best practice guides to support CSDM adoption and ongoing use.
Customer Roles and Responsibilities
- Platform Owner (Required): Oversees overall accountability, aligns teams to business strategy and ServiceNow roadmap, and leads platform governance.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and executes configuration and feature delivery aligned with ServiceNow releases.
- Application Owner(s) (Recommended): Manages specific deployed programs or modules providing defined functionality.
- ITSM Manager(s) (Recommended): Establishes standard operating procedures and governance for IT Service Management.
- Service Owner(s) (Recommended): Senior leaders accountable for ensuring major business processes and services are fit for purpose.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and potentially support ongoing customer needs.
Package Availability and Exclusions
This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages as per ServiceNow licensing terms. It may be unavailable or limited for customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly into customer production or sub-production environments.
The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.
Accelerator Overview
Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM. For more information on CSDM, see Common Service Data Model.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- The Technical Accelerator Consultant:
- Provisions a temporary instance
- Installs required CSDM plugins
- Assesses current CSDM alignment via Instance scan
- Customer Coaching Session #1 (up to 90 minutes)
- Includes the following:
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to CSDM Foundation data
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Application Owner(s) (Recommened) | The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. |
| ITSM Manager(s) (Recommended) | Responsible for setting SOP’s and governance around the IT Service Management operations. |
| Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow is not responsible for implementing recommendations on a customer’s sub-production or production instances.