Jumpstart Your Multi-lingual Virtual Agent
Summarize
Summary of Jumpstart Your Multi-lingual Virtual Agent
The Jumpstart Your Multi-lingual Virtual Agent Accelerator demonstrates the capabilities of Dynamic Translation within ServiceNow’s Virtual Agent, AI Search, and Live Agent hand-offs. It is designed to showcase how to enable multi-lingual support and internationalization through a temporary cloned instance, providing practical examples and leading practices for Impact customers.
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This Accelerator is available to customers with Impact Guided, Guided+, Advanced, and Total packages, and is offered according to ServiceNow’s Impact Package terms.
Key Features
- Provisioning of a temporary ServiceNow instance for testing and demonstration
- Activation and configuration of Dynamic Translation capabilities
- Demonstrations including:
- Virtual Agent chatbot conversations using dynamic translation
- Live Agent conversations supporting multiple languages
- Internationalization support within AI Search’s natural language understanding (NLU)
- Two customer coaching sessions (first mandatory, second optional) to guide setup and answer questions
- Access to leading practices and resources to support implementation
Customer Roles and Responsibilities
Successful use of the Accelerator involves collaboration among key roles:
- Platform Owner (Required): Provides governance and alignment of ServiceNow platform strategy.
- Virtual Agent Lead (Required): Acts as the subject matter expert for Virtual Agent.
- System Administrator(s) (Required): Maintains platform stability and performs configuration tasks.
- Linguist or Localization Expert (Recommended): Manages localization processes.
- Developer(s) (Recommended): Handles platform coding needs.
- Trusted Service Partners (Recommended): Participate in coaching sessions and provide ongoing support.
Important Considerations
- The Accelerator or parts of it may not be available for customers in certain restricted environments including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
- ServiceNow does not implement recommendations directly on customer production or sub-production instances.
This Accelerator equips ServiceNow customers to quickly explore and validate multi-lingual Virtual Agent capabilities, helping to enhance global user engagement and support through dynamic translation and internationalization features.
This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.
Accelerator Overview
Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.
See Virtual Agent for additional information on Virtual Agent.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- AI Search Assessment
- Provisioning of a temporary instance
- Activating and configuring Dynamic Translation
- Customer Coaching Session #1 (up to 60 min)
- Thirty days of access to the temporary instance
- Overview of Dynamic Translation and how to set it up
- Demonstration of Virtual Agent chatbot using dynamic translation
- Demonstration of Live Agent conversation using different languages
- Demonstration of Internationalization support for AI Search
- NLU multi-lingual support
- Leading practices and resources
- Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
- Opportunity for a Questions and Answers session related to Dynamic Translation
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Linguist or Localization Expert (Recommended) | Subject matter expert responsible for managing ServiceNow localization. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.