Jumpstart Your Task Intelligence
Summarize
Summary of Jumpstart Your Task Intelligence
The Jumpstart Your Task Intelligence Accelerator demonstrates the capabilities of Task Intelligence, which integrates machine learning into customer case management processes. This integration aims to significantly improve both customer and agent experiences by automating and enhancing case handling.
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The accelerator provides an applied demonstration of Task Intelligence features, showcases best practices for implementation, and helps customers explore the potential benefits of this solution.
Key Features
- Session Preparation: Customers receive a temporary instance with Task Intelligence activated and configured, including case data analysis.
- Customer Coaching Session #1 (up to 90 minutes): Covers an overview of Task Intelligence, configuration details such as Auto-Categorization, Language Detection, and Sentiment Analysis, a live demonstration, tuning guidance, and data cleansing best practices.
- Optional Customer Coaching Session #2 (up to 60 minutes): Provides a Q&A opportunity to address customer-specific questions about Task Intelligence.
- Access: 30-day access to the temporary instance is provided for hands-on exploration.
Customer Responsibilities
Successful use of this accelerator involves collaboration among key roles:
- Platform Owner: Overall accountability for the ServiceNow platform and governance alignment.
- System Administrator(s): Platform stability, maintenance, and configuration management.
- Recommended Roles: Service Desk Managers, Developers, Customer Service Agents, and Trusted Service Partners to support configuration, development, and domain expertise.
Package Availability and Limitations
This accelerator is available with Impact Guided, Guided+, Advanced, and Total packages under the applicable ServiceNow Impact Package and Accelerator terms. It may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or for managed service providers beyond internal use.
What Customers Can Expect
By engaging with this accelerator, customers can quickly experience how Task Intelligence enhances case management through machine learning-driven features like auto-categorization and sentiment analysis. Customers gain practical knowledge for configuring and tuning the solution, access to expert coaching, and a temporary environment to explore capabilities firsthand, enabling more informed decisions about broader adoption within their ServiceNow platform.
The Jumpstart Your Task Intelligence Accelerator provides a demonstration of the possibilities and capabilities of Task Intelligence.
Accelerator Overview
Jumpstart Your Task Intelligence enables customers to leverage Task Intelligence to infuse machine learning into customer case management processes to significantly enhance customer & agent experience. This Accelerator provides an overview of the art of the possible with Task Intelligence, including an applied demonstration of capabilities , as well as leading practices on getting started. For more information on Task Intelligence, see Task Intelligence.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Activate and configure Task Intelligence
- Analyze current case data
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- An overview of Task Intelligence and solution configuration:
- Auto-Categorization
- Language Detection
- Sentiment Analysis
- Demonstration of functionality and tuning
- Discussing data cleansing leading practices
- Key resources and guides
- 30 days of access to the temporary instance is provided.
- An overview of Task Intelligence and solution configuration:
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Task Intelligence
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Service Desk Manager(s) (Recommended) | Subject matter expert responsible for managing the Service Desk(s). |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Customer Service Agent(s) (Recommended) | Subject matter expert responsible for ServiceNow Customer Service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing Task Intelligence recommendations on Customer’s sub-production or production instances.