Scan Engine Executive dashboard
Summarize
Summary of Scan Engine Executive Dashboard
The Executive Dashboard provides insights into the technical health of your ServiceNow platform through various trend charts and overview modules. It helps customers track technical debt, the effectiveness of real-time prevention measures, and overall system health, enabling informed decision-making for development efforts.
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Key Features
- Outstanding Technical Debt: Displays the total time required to resolve existing technical debt, shown over a maximum of 90 days.
- Technical Debt Prevented: Shows technical debt averted due to the Scan Engine's real-time prevention, highlighting trends over the last month.
- Health Score: Represents the percentage of definition occurrences with no findings, calculated to assess platform health.
- Findings Resolved by Proposed Fix: Tracks issues resolved using the proposed fix feature, available with specific ServiceNow packages.
- Findings by Categories: Estimates development costs needed to resolve findings categorized by type.
- Active Definitions: Lists definitions used by the Scan Engine to detect violations.
- Findings Resolved by AI: Counts issues fixed by the Code Fix AI Agent, accessible to ProPlus customers.
Key Outcomes
The Executive Dashboard enables ServiceNow customers to:
- Monitor trends in technical debt and health scores to prioritize development efforts.
- Utilize real-time prevention data to minimize future technical debt.
- Assess the impact of findings on system performance and address them efficiently.
- Compare technical debt across instances for better resource allocation and management.
Access to this dashboard requires specific roles, ensuring that only authorized users can view the insights critical for maintaining platform health.
The Executive dashboard includes trend charts and the following overview modules.
| Information module | Description |
|---|---|
| Outstanding technical debt |
|
| Technical debt prevented |
|
| Health score |
The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as:
Where F is the number of findings, and D is the number of definition occurrences. "Definition occurrences" refers to the total number of times a definition has been executed by the Scan Engine to generate findings. |
| Health score thresholds |
|
| Findings resolved by proposed fix | The number of findings resolved using the proposed fix feature. Note: This feature is only available to ServiceNow customers who have purchased the Impact Total package or the Platform Health add-on. |
| Findings by categories |
|
| Active definitions | The definitions used to determine violations with the Scan Engine. |
| Findings resolved by AI | The number of findings resolved using the Code Fix AI Agent feature. Note: This feature is only available to ProPlus customers. |
Executive dashboard trend charts
The Executive dashboard includes the following trend charts.
| Chart | Description |
|---|---|
| Outstanding technical debt |
|
| Health score | The percentage of scanned definitions that returned zero findings. This is calculated as:
|
| Outstanding findings | The trend of all findings found during the scheduled instance scan. |
| Total impact to instance |
|
| Real-time preventions |
|
| Total resolved findings |
Note:
The Scan Engine property Track resolved findings must be active to populate this chart. See Configure Scan Engine properties. |
| Instance comparison | A side-by-side comparison of the technical debt for all instances in the My SN Instances table. Technical debt is broken down by category to quickly view differences between environments. |
Executive dashboard data sources
| Component | Data Source |
|---|---|
| Outstanding technical debt | sn_se_summary_scan_detail |
| Technical debt prevented | sn_se_onsubmit_prevention |
| Health score | sn_se_scan_result |
| Findings resolved by proposed fix | sn_se_resolved_finding_history |
| Findings by categories | sn_se_summary_scan_detail |
| Active definitions | sn_se_definition |
| Codefix AI agent | sn_impact_code_remediation_suggestion_item |
| Outstanding findings | sn_se_summary_scan_detail |
| Definition occurrences | sn_se_scan_result |
| Outstanding technical debt | sn_se_summary_scan_detail |
| Health score | sn_se_scan_result |
| Outstanding findings | sn_se_scan_result |
| Total impact to instance | sn_se_scan_result |
| Real time preventions | sn_se_onsubmit_prevention |
| Total resolved findings | sn_se_scan_result |
| Instance comparison | sn_se_my_sn_instances |
sn_se_scan_result and sn_se_summary_scan_detail are populated from the latest full scan or delta scan, the values are updated after the scan is completed.