Jumpstart Your Service Mapping
Summarize
Summary of Jumpstart Your Service Mapping
The Jumpstart Your Service Mapping Accelerator is designed to provide ServiceNow Impact customers with an applied demonstration and comprehensive overview of Service Mapping capabilities. It emphasizes foundational techniques and multiple mapping methods, showcasing what Service Mapping can achieve and offering key resources and best practices to help customers get started effectively.
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This Accelerator is available exclusively to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Session Preparation: Involves preparing a demonstration instance and activating Service Mapping-related plugins.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers an overview of Service Mapping, review of mapping methods such as ML-based, Tag-based, and Top-down, a live demonstration of features and capabilities, and sharing of key resources and leading practices.
- Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity tailored to customer questions about Service Mapping.
- Customer Resource Involvement: Customers provide one or more resources who have specific responsibilities related to the ServiceNow platform and Service Mapping, including Platform Owners, Service Mapping Administrators, System Administrators, IT Application Service Owners, and Trusted Service Partners.
Customer Resource Responsibilities
- Platform Owner: Oversees the ServiceNow platform governance, aligns teams with strategic goals, and ensures platform accountability.
- Service Mapping Administrators: Collaborate with IT app owners to identify critical services, assist in planning and testing mappings, and monitor error logs daily.
- System Administrators: Maintain platform stability and usability, handle support cases, and deliver configuration tasks related to ServiceNow releases.
- IT Application Service Owners: Provide critical information for accurate application service mapping and maintain service records.
- Trusted Service Partners: Participate in coaching sessions to understand best practices and may support the customer beyond the Accelerator.
Practical Considerations
- This Accelerator or parts of it may not be available in restricted environments, self-hosted setups, or managed service providers with domain-separated instances.
- ServiceNow resources do not implement recommendations directly on customer sub-production or production instances.
- Customers should refer to the Impact Accelerator description for required information and access permissions.
The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.
Accelerator overview
Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of Service Mapping are highlighted, providing key resources and leading practices for getting started.
For more information on the feature, see Service Mapping.
Package Availability
What you get
- Session preparation
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- Prepare a demonstration instance
- Activate Service Mapping related plugins
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of Service Mapping
- Review mapping methods:
- ML-based
- Tag-based
- Top-down
- Demonstration of Service Mapping features and capabilities
- Key resources and guides on leading practices
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Service Mapping
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| Service Mapping Administrators | Works with IT app owners to determine critical application services. Assists in the planning, building and testing of Service Mapping. Review SM error log daily to check for any corrections that are required. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. | ✓ | |
| IT Application Service Owners | Provides information needed for successful mapping of an application service to both Service Mapping Admin and System Admins. Populates and maintains application service records. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.