CSDM Data Modeling

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of CSDM Data Modeling

    The CSDM Data Modeling Accelerator is designed to help ServiceNow Impact customers develop a strong understanding of the Common Service Data Model (CSDM) and how to accurately model their data within the ServiceNow platform. This ensures data alignment with the standardized CSDM framework, resulting in clearer service visibility, improved governance, and a scalable foundation for future platform enhancements. The offering includes key resources and best practices to assist customers in effectively mapping and relating their data according to ServiceNow standards.

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    This accelerator is available exclusively as part of the Impact Total package.

    Prerequisites

    Before engaging with this accelerator, customers should complete the following to establish foundational knowledge and data readiness:

    • Jumpstart Your CSDM: Foundation
    • TuneUp Your CMDB
    • CSDM Maturity Assessment

    What You Get

    Preparation

    • High-level manual review of customer data related to CSDM
    • Scheduling of subsequent sessions with the project team

    Customer Coaching Sessions

    • Introductory workshop presenting fundamental CSDM concepts to initiate the modeling process
    • Additional modeling sessions addressing 3-5 real-world scenarios using the customer's own data
    • Guidance on importing and maintaining CSDM-aligned data
    • Optional design review or Q&A session for CSDM models developed during coaching

    Deliverables

    • Data Modeling Workbook: A tool to collect and prepare customer data for import
    • Data Modeling Examples: Curated examples based on customer input to illustrate data concepts
    • Leading practice guides and resources to support ongoing data modeling efforts

    Customer Roles and Responsibilities

    Successful engagement requires collaboration among various roles, each with specific responsibilities:

    • Platform Owner: Accountable for overall platform governance, leadership, and alignment to business strategy and ServiceNow roadmap. (Required)
    • ServiceNow and CMDB Administrator(s): Manage platform and CMDB stability, maintenance, support cases, and configuration tasks. (Required)
    • Process Owner(s): Senior leaders accountable for defining business processes within ServiceNow. (Recommended)
    • Enterprise Architect(s): Ensure technical strategy alignment with business goals and guide IT systems design and governance. (Recommended)
    • Application Owner(s): Oversee configuration process, maintain CMDB data integrity, and ensure alignment with CSDM. (Recommended)
    • Executive Sponsor(s): Set vision, support governance, and remove roadblocks for successful engagement. (Recommended)
    • Trusted Service Partners: Participate in coaching sessions to understand best practices and support customers. (Recommended)

    This Accelerator provides a demonstration of the possibilities and capabilities of CSDM Data Modeling.

    Accelerator Overview

    CSDM Data Modeling helps Impact customers build a solid understanding of the ServiceNow platform data model (CSDM) and teaches them how to properly model their data, so it aligns with the framework's standardized structure. By learning how to map and relate their information correctly, customers gain clearer service visibility, stronger governance, and a more scalable foundation for future platform capabilities. This offering also provides key resources and leading practices to get started with modeling your data to align to the ServiceNow platform successfully.

    Package Availability

    Note:
    This Accelerator is available for the Impact Total package.

    Prerequisites

    Customers are strongly encouraged to complete Jumpstart Your CSDM: Foundation, TuneUp Your CMDB, and CSDM Maturity Assessment prior to taking this accelerator to ensure foundational and configuration data population and an understanding of organizational maturity.

    What You Get

    Preparation
    • A high-level manual review of your data related to CSDM
    • Scheduling of future sessions with your project team
    Customer Coaching Sessions
    • Introductory workshop covering high-level CSDM concepts to help customers get started
    • Additional data modeling sessions to cover 3-5 real world scenarios using customer data
    • Guidance on how to import and maintain CSDM aligned data
    • Optional design review or Q&A session for CSDM models built based on the coaching provided
    Deliverables
    • Data Modeling Workbook – used to gather your customer data and ready for import
    • Data Modeling Examples – curated from customer input and used to help bring data concepts to life
    • Leading practice guides and resources

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and actively involved in the overarching governance of the platform. ✓
    ServiceNow and CMDB Administrator (s) Responsible for configuring and maintaining the stability and usability of the ServiceNow platform and the CMDB by performing application maintenance, managing support for Cases related to ServiceNow applications and the CMDB, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Process Owner(s) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) and is accountable for the correct and complete definition of each of the processes implemented within the ServiceNow platform. ✓
    Enterprise Architect(s) Ensure an organization's technical strategy, aligns with the goals of the business focusing on technology and processes. Help guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. ✓
    Application Owner(s) Responsible for day-to-day facilitation of the Configuration process and ensure alignment to the ServiceNow CSDM data model. This primary objective of the role is to ensure change to the data in CMDB is controlled and to enable efficient resolution of integrity issues. ✓
    Executive Sponsor(s) Responsible for setting and communicating the vision of the ServiceNow Engagement within the rest of the enterprise. Participate in engagement governance and remove roadblocks to a successful implementation. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓