HealthScan for the Impact Delivery Instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • ServiceNow HealthScan is a diagnostic tool for the Impact Delivery Instance that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​

    Impact uses HealthScan to help you understand and improve the health of your ServiceNow instance. Built on best practice definitions gathered from analyzing thousands of instances, this tool quickly scans your ServiceNow instance to provide data points across five key categories, security, upgradability, performance, manageability, and usability. For information on updates to HealthScan definitions, see HealthScan definitions.
    • Improve your understanding of instance health through the use of hundreds of best practice checks​
    • Reduce technical debt and optimize performance​
    • Prevent common implementation missteps​