Navigate Impact
Summarize
Summary of Navigate Impact
Navigate Impact enables ServiceNow customers to quickly access new and updated features through a personalized home page that delivers relevant content and guidance. Access to Impact requires proper entitlements based on your subscription package. The platform provides two interface options: the Impact Store Application within your ServiceNow instance and the Impact Delivery Instance accessible via a dedicated URL.
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Impact Home Page and Navigation
The Impact Workspace home page serves as a centralized hub, presenting key components through widgets such as Recommended next steps, Learn about Impact, Curated for you, Impact Squad, Impact Foundations, Work Items, and Stay updated. Navigation paths differ slightly depending on whether you use the Impact Store Application or the Impact Delivery Instance.
Key Features
- Recommended next steps: Personalized action items like workshops, training, or accelerators tailored to your role and permissions. You can accept, open links, convert recommendations to work items, or hide suggestions based on relevance.
- Learn about Impact: Onboarding resources including an overview of Impact areas, video demos, guided tours, and updates on new features to help teams understand and adopt Impact capabilities effectively.
- Curated for you: Customized content such as news, webinars, workshops, and events aligned with your product and organizational focus. Preferences allow filtering content and marking favorites for easy access.
- Impact Squad: Displays your subscription details and the names and roles of Impact team members and partners who support your engagement and account management.
- Impact Foundations: Provides a structured, step-based progress tracker with account-level initiatives designed to accelerate value realization and maintain momentum through a quarterly engagement cycle.
- Work items: Access and manage Strategic Portfolio Management (SPM) and Collaborative Work Management (CWM) work items created within Impact to track and act on prioritized tasks.
- Stay updated: Access ServiceNow customer case studies, release notes, and upgrade information relevant to your industry, product, or region to stay informed on best practices and platform enhancements.
Impact Delivery Instance
For customers using the Impact Delivery Instance, Quick links are available to navigate directly to key features such as the Activity Center and Benefits & Usage, facilitating streamlined access to Impact resources outside the main ServiceNow instance.
Practical Benefits for ServiceNow Customers
Navigate Impact equips customers with a personalized and guided experience to maximize the value of their ServiceNow investment. By leveraging targeted recommendations, curated content, and structured engagement plans, organizations can expedite feature adoption, improve platform health, and collaborate effectively with their Impact teams and partners. The platform’s work item management ensures actionable insights are tracked and executed efficiently, enabling continuous progress and alignment with business goals.
Use Impact to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.
Impact Home page
Use the Impact Home page to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.
- For the Impact Store Application, navigate to from your ServiceNow instance.
- For Impact Delivery Instance, navigate to your Impact URL to open the home page.
- Recommended next steps
- Learn about Impact
- Curated for you
- Your Impact Squad
- Impact Foundations
- Work Items
- Stay updated
- Impact Delivery Instance
Recommended next steps
Recommended next steps provide personalized suggestions tailored to you. These recommendations are steps that you can focus and act on. Recommendations can be anything like attending a workshop, getting started on a training, applying for an event, initiating an accelerator, and other such activities. Only the latest three published recommendations are displayed here in the home page. To view the complete list, select View full list.
- If it’s a recommendation that is related to an accelerator, then you can accept it by selecting Get Started.
- If it’s a recommendation suggested for you to act on it or something that you might be interested in, then select Open Link.
If it’s a recommendation related to Strategic Portfolio Management (SPM), then you can convert the recommendation to a work item by selecting Convert to work item. Based on your specific permissions, this action converts the recommendation to a work item and shows the details of the recommendations.
For more information on recommendations, see Use the recommendations list.
Learn about Impact
Use this section to onboard your team with a step-by-step guidance and help them understand Impact features. The features available are based on your products and package.
- Impact Overview
- This page has information on all the major areas within Impact such as Introduction, Impact Squad, Value Management, Product Adoption, Platform Health, Expertise Access, Key deliverables. The content is based on your subscription package such as Guided, Advanced, or Total.
- Watch Demo
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Watch a video demonstration of Impact for a walk-through of the various features of Impact in the Impact Overview Demo modal window.
- Guided Tour
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Launch the guided tour to onboard your users to experience the ServiceNow Impact application. Select the Learn about Impact > Guided Tour link to familiarize yourself with the Impact navigation menu and other feature links in the home page of the Impact store app.
- What’s new:
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When customers land on the homepage for the first time, the What’s new modal displays the core new features. If you wish to view the modal information anytime during the Impact session, select the Learn about Impact > What’s new link.
Curated for you
This section features current information, curated news, webinars, workshops, and upcoming events that are specific to your product and organization. The Impact Squad team prepares monthly digests and content relevant to you, and the topics appear here as the highlights.
Use the Preferences settings option to filter content that is relevant to your workflow, business area, or features. Save the preference settings so you can view the content that you are interested in the landing page when you enable the Preferences button.
Similarly, you can save a news item or an upcoming event as your favorite by selecting the add to favorites (
) icon in the topic tile. The next time when you enable Favorites only button you can view all your favorite news bits and events.
Help Center
When you are on an Impact page, to view its contextual help content, select the 
icon in the Navigation pane.
Impact Squad
This section displays your subscription package along the name and role of the Impact team members you interact with, in your Impact journey.
For more information on the team and roles, see Work with experts.
Partners
The names of Impact partners that you have added are listed here.
This section displays the names of your partner users who have access to your Impact Store application and assist you in managing your Impact account.
Impact Foundations
View the progress that your team is making in a linear form. Use the slider arrows to scroll across the five Impact tracker steps. Impact Foundations is a fit-for-purpose set of account-level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.
Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the platform.
Work items
View the Strategic Portfolio Management or the Collaborative Work Management (CWM) work items created in Impact.
Select View work items to view or edit Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work items created in Impact.
For more information, see Work items in Impact.
Stay updated
Stay updated with Case Studies that interest you. Selecting the link takes you to a page where ServiceNow customer stories are featured based on industry, products, solution, or region.
The release notes link takes you to Impact features and content that are documented for each release and are available to ServiceNow customers. For more information, see Release Notes and Upgrades.
Impact Delivery Instance
If you are in the Impact Store Application, access Quick links that take you directly to the Impact Delivery Instance, which was formerly known as Impact Digital Experience (IDE) portal.
Select Activity Center and Benefits & Usage to know more about the features listed in this section.