Health Assessment Dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Health Assessment Dashboard

    The Health Assessment Dashboard in ServiceNow enables customers to review and prioritize best practice platform health findings through detailed scan reports. It supports collaboration with the Impact squad to address and improve overall platform health.

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    Accessible via Impact > Platform Health > Diagnose, the dashboard displays the total number of findings and compares them against a previous scan to track progress over time.

    Key Features

    • Assessment Categories: Findings are organized into five categories—Overall, Manageability, Performance, Security, Upgradeability, and User Experience—each displayed as interactive tiles with descriptions.
    • Comparative Metrics: The dashboard shows current total best practice violations, previous totals with trend indicators, and the percentage change in health score since the last scan.
    • Findings by Product: Breakdown of findings by specific applications on the instance, categorized accordingly.
    • Action Priority Labels: Findings are labeled as Act (high priority, severity 1), Recommended (next priority, severity 2), or Discuss (non-critical improvements) to guide remediation focus.
    • View Options: Two main views are available:
      • Summary View: Displays aggregate findings and category breakdowns in tiles (default view).
      • List View: Shows individual findings with detailed records logged during scans.
    • Finding Details in List View: Each finding includes a unique identifier, short description, technical reference number, detailed context, total occurrences, and links to relevant knowledge base articles or product documentation for remediation guidance.
    • Occurrences Link: Hyperlinked occurrence counts direct users to the instance location to address the specific issue.
    • Package Availability: The Health Assessment Dashboard feature is included in Impact Guided, Advanced, and Total packages.

    Key Outcomes

    By using the Health Assessment Dashboard, ServiceNow customers can efficiently identify and prioritize critical platform health issues, track improvements over time, and access targeted guidance for remediation. This facilitates better platform stability, security, performance, and user experience by addressing best practice violations systematically.

    View detailed Health Assessment results closer collaboration with the Impact squad to prioritize, review, and address best practice platform health findings.​

    The Health Assessment displays the total number of findings and comparisons against a previous scan. The assessment report addresses the findings across five categories and also the total of the categories.

    Navigate to Impact > Platform Health > Diagnose.

    View the report by:

    • Total findings: All detailed findings and the counts, comparison against previous scan, and live areas to take action
    • Health Score %: Shows the increase or decrease in statistical score percentage since the previous scan
    • Total findings by products: Breaks the scan findings by specific application on the instance, per category.
    Table 1. Health Assessment report fields
    Field Description
    Category Each tile depicts an assessment category:
    • Overall
    • Manageability
    • Performance
    • Security
    • Upgradeability
    • User Experience
    Note:
    Hover over the i icon for descriptions.
    Current total The focused number is the total number of best practice violations from the most recent HealthScan.
    Previous total The number with the up or down arrow indicator represents the total number of best practice violations differences from the previous HealthScan for comparison.
    Act Highly recommended to address these findings, generally severity 1 priority issues.
    Recommended Recommended to address these findings next. These are generally a severity 2 priority.
    Discuss Findings that can make improvements, but are not a critical severity.

    Views

    Select to view the assessment by summary view or list view. Toggle to the list view to show the individual findings records logged from the selected scan.

    Figure 1. Summary View
    Health Assessment Summary View

    Summary view shows the total of the findings and the breakdown of findings for each category. By default, the Summary View is selected, displaying the assessment information in tiles.

    Shows the Health Assessment dashboard in summary view.
    Figure 2. List View
    List view.

    List view displays the list of individual findings that were logged during a particular scan.

    Table 2. List view field descriptions
    Field Description
    Finding The unique identifier of the finding record
    Short description The actual issue that was found during the scan
    Definition # Technical reference number that is searched for during a scan
    Details Provides additional context of the violation occurrence
    Occurrences The total number of occurrences, where the same type of violation can occur across multiple tables and multiple fields
    Note:
    The occurrences hyperlink will direct you to the instance for access to address the issue.
    Best action Link to KB articles or product documentation regarding how to address the finding
    Shows all finding in List view.

    Package Availability

    Note:
    This feature is available in Impact Guided, Advanced, and Total packages.