TuneUp Your Platform Analytics
Summarize
Summary of TuneUp Your Platform Analytics
The TuneUp Your Platform Analytics Accelerator is designed to help ServiceNow Impact customers assess, maintain, and govern their Platform Analytics environment to maximize value. It offers an applied demonstration of advanced Platform Analytics features, including Performance Analytics, Workspaces, and Usage Insights, with the goal of improving insight, adoption, and utilization of Platform Analytics investments.
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Key Features
- Assessment and Analysis: A HealthScan analysis of the current Platform Analytics implementation is conducted to identify opportunities for optimization.
- Temporary Instance Provisioning: Customers receive access to a temporary instance for 30 days to explore and apply best practices.
- Activation and Configuration: Platform Analytics Content Packs are activated and configured for selected applications such as ITSM, SAM, SPM, CSM, or HR.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Demonstrates Platform Analytics capabilities, compares to base system, guides custom metric and job creation, and reviews advanced table, Workspace, and Usage Insights features, along with housekeeping and maintenance best practices.
- Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity to address specific Platform Analytics questions.
Customer Responsibilities
Successful engagement requires involvement from specific customer roles:
- Platform Owner: Accountable for overall platform governance and alignment to business strategy.
- System Administrator(s): Responsible for platform stability, maintenance, and configuration tasks.
- Reporting Lead(s): Acts as the primary liaison with the ServiceNow consultant and drives engagement actions.
- Recommended Participants: Process/Service Owners, Developers, Process Leads, Service Managers, and Trusted Service Partners to support knowledge transfer and ongoing platform governance.
Package Availability and Restrictions
This Accelerator is available for customers with Impact Guided, Guided+, Advanced, and Total packages, as described in the ServiceNow Impact Package documentation. It may have limited availability in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted settings.
Important Notes
- ServiceNow provides recommendations but does not implement them directly on customer production or sub-production instances.
- Customers must provide necessary access and resources as outlined in the relevant Impact Accelerator documentation.
The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.
Accelerator overview
TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and Usage Insights. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Platform Analytics HealthScan analysis
- Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview and demonstrate Platform Analytics
- Set up Platform Analytics for success:
- Review comparisons to the base system implementation
- Create custom metrics and jobs
- Walk through the following:
- Advanced table and Platform Analytics
- Workspace and Usage Insights capabilities
- Discuss housekeeping and maintenance leading practices
- Thirty days of access granted to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.