Jumpstart Your Strategic Portfolio Management – Resource Management Workspace
Summarize
Summary of Jumpstart Your Strategic Portfolio Management – Resource Management Workspace
The Jumpstart Your Strategic Portfolio Management (SPM) – Resource Management Workspace Accelerator is designed for ServiceNow Impact customers to demonstrate the capabilities of Resource Management Workspaces within SPM. It provides a centralized view of resource allocations and requests to help organizations manage resources more efficiently and make informed decisions. This accelerator facilitates a quick start by providing key resources, best practices, and guided coaching sessions.
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Key Features
- Availability: Offered to Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
- Session Preparation: A Technical Accelerator Consultant provisions a temporary instance and configures Resource Management Workspaces components within SPM.
- Customer Coaching Sessions:
- Session #1 (up to 1.5 hours): Includes an overview and demonstration, setup guidance, discussion on foundation data, key capabilities walkthrough, and best practices.
- Session #2 (optional, up to 1 hour): Dedicated Q&A focused on Resource Management Workspace within SPM.
- Outputs Provided: Temporary instance access for 30 days, ongoing consultant support, and a copy of the coaching session deck.
- Customer Resources: Participation from roles such as Platform Owner, System Administrators, Resource Managers or Project Managers, Developers, and possibly Trusted Service Partners is requested to ensure successful engagement.
- Responsibilities: Clearly defined for each customer role to align with platform governance, maintenance, resource management, development, and collaboration.
Important Considerations
- ServiceNow does not perform recommended configuration changes on customer’s non-production or production instances.
- Additional legal terms, prerequisites, and requirements are detailed in the Impact Accelerator Terms Matrix.
What Customers Can Expect
Through this accelerator, ServiceNow customers gain hands-on experience and expert guidance to effectively implement and utilize Resource Management Workspaces in SPM. This results in improved visibility into resource management, enabling better allocation decisions and alignment with organizational strategy. The temporary instance and ongoing consultant support facilitate exploration and learning without impacting production environments.
The Jumpstart Your Strategic Portfolio Management (SPM) – Resource Management Workspace Accelerator provides a demonstration of the possibilities and capabilities of Resource Management Workspaces within SPM.
Accelerator overview
Jumpstart Your Jumpstart Your Strategic Portfolio Management – Resource Management Workspace provides Impact customers with a comprehensive overview of the Resource Management Workspace in SPM, demonstrating how to gain a centralized view of resource allocations and requests to drive more efficient and informed resource management. This accelerator also equips customers with key resources and leading practices to help them get started quickly.
Package Availability
What you get
- Session preparation
- The Technical Accelerator Consultant:
- Provisions a temporary instance
- Activates and configures the applicable components of Resource Management Workspaces within SPM
- Customer coaching session #1 (up to 1.5 hrs)
- Includes the following:
- Overview & demonstration of Resource Management Workspaces
- Review setting up Resource Management Workspaces within SPM for success
- Installation & configuration
- High level discussion on Foundation data
- Walkthrough of key capabilities
- Review leading practices and implementation guidance
- Customer coaching session #2 (optional upon customer request, up to 1 hr)
- Opportunity for Q&A related to Resource Management Workspace within SPM
- Output(s)
-
- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the Coaching session deck
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Other Customer Role(s) |
Primary stakeholders responsible for Resource Management.For example, individuals who are responsible for making requests for resources or collaborating on the allocation and planning of resources, such as a Project Manager or a Resource Manager. |
✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information/Access
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer’s non-production or production instances.