Jumpstart Your Enterprise Architecture Workspace

  • Release version: Australia
  • Updated May 6, 2026
  • 2 minutes to read

    • This accelerator provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.

    Accelerator Overview

    Jumpstart Your Enterprise Architecture Workspace helps ServiceNow Enterprise Architects build a strong foundation in Enterprise Architecture (EA) Workspace through a comprehensive overview and applied demonstration. This accelerator highlights the value and functionality of the workspace, guides you through the setup process, and equips you with success resources to drive adoption and maximize usage.

    Note:
    This accelerator does not detail the creation of the underlying data that the workspace surfaces.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    What You Get

    Session Preparation

    The Technical Accelerator Consultant:

    • Provisions a temporary instance (if applicable)
    • Activates and configures the EA Workspace components
    • Loads example data where required
    Customer Coaching Session #1 (up to 1.5 hours)
    • Enterprise Architecture (EA) review
    • Overview of Enterprise Architecture Workspace
    • Overview of implementation journey
    • Walkthrough of key capabilities
    • Metrics and value realization insights
    • Curated success resources
    Customer Coaching Session #2 (Optional up on Customer request – up to 1 hour)
    Opportunity for Q&A related to Enterprise Architecture Workspace
    Output(s)
    • 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    • Copy of the Coaching Session Deck

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Enterprise Architect(s) Ensures an organization's technical strategy aligns with the goals of the business, focusing on technology and processes. Helps guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. ✓

    Requested Information / Access

    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.

    Exclusions

    ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.