Jumpstart Your Enterprise Architecture Workspace
Summarize
Summary of Jumpstart Your Enterprise Architecture Workspace
The Jumpstart Your Enterprise Architecture Workspace accelerator is designed to help ServiceNow Enterprise Architects establish a solid foundation in the Enterprise Architecture (EA) Workspace. It provides a comprehensive overview and practical demonstration of the workspace’s capabilities, guiding you through setup and offering resources to promote adoption and maximize value.
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This accelerator focuses on showcasing the functionality and value of the EA Workspace but does not cover the creation of the underlying data that the workspace uses.
The accelerator is available with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Session Preparation: A Technical Accelerator Consultant provisions a temporary instance (if needed), activates and configures EA Workspace components, and loads example data.
- Customer Coaching Sessions:
- Session #1 (up to 1.5 hours): Includes a review of Enterprise Architecture, an overview of the EA Workspace, implementation guidance, walkthrough of key capabilities, metrics and value insights, and curated success resources.
- Session #2 (Optional, up to 1 hour): Provides an opportunity for Q&A related to the EA Workspace upon customer request.
- Access and Support: Customers receive 30-day access to the temporary instance and ongoing availability of the Technical Accelerator Consultant for additional questions or deeper exploration.
- Coaching Materials: Customers receive a copy of the coaching session deck and other requested resources.
Customer Roles and Responsibilities
Successful engagement requires collaboration with key customer roles:
- Platform Owner: Accountable for overall ServiceNow platform governance and alignment to business strategy. (Recommended)
- System Administrator(s): Responsible for platform stability, maintenance, and configuration. (Required)
- Enterprise Architect(s): Aligns technical strategy with business goals and guides IT enterprise planning and governance. (Recommended)
- Trusted Service Partners: May participate in coaching sessions to understand best practices and support ongoing customer needs. (Recommended)
Additional Information
Supplemental legal terms, prerequisites, and other requirements are detailed in the Impact Accelerator Terms Matrix. ServiceNow does not implement configuration changes in customer sub-production or production instances as part of this accelerator.
This accelerator provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.
Accelerator Overview
Jumpstart Your Enterprise Architecture Workspace helps ServiceNow Enterprise Architects build a strong foundation in Enterprise Architecture (EA) Workspace through a comprehensive overview and applied demonstration. This accelerator highlights the value and functionality of the workspace, guides you through the setup process, and equips you with success resources to drive adoption and maximize usage.
Package Availability
What You Get
- Session Preparation
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The Technical Accelerator Consultant:
- Provisions a temporary instance (if applicable)
- Activates and configures the EA Workspace components
- Loads example data where required
- Customer Coaching Session #1 (up to 1.5 hours)
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- Enterprise Architecture (EA) review
- Overview of Enterprise Architecture Workspace
- Overview of implementation journey
- Walkthrough of key capabilities
- Metrics and value realization insights
- Curated success resources
- Customer Coaching Session #2 (Optional up on Customer request – up to 1 hour)
- Opportunity for Q&A related to Enterprise Architecture Workspace
- Output(s)
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- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the Coaching Session Deck
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Enterprise Architect(s) | Ensures an organization's technical strategy aligns with the goals of the business, focusing on technology and processes. Helps guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.