Introduction to CMDB: Ingestion
Summarize
Summary of Introduction to CMDB: Ingestion
The Introduction to CMDB: Ingestion accelerator is designed to help ServiceNow Impact customers automate and standardize data entry into their Configuration Management Database (CMDB). It provides a comprehensive overview and demonstration of how to standardize input sources and populate CMDB tables within a ServiceNow instance. The focus is primarily on using Service Graph Connectors for CMDB population, with less emphasis on other methods such as Discovery or Agent Client Collector (ACC).
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This offering includes key resources and leading practice guides to help customers begin their CMDB ingestion journey effectively.
Key Features
- Service Graph Connectors: Demonstrated as the primary method for automating CMDB data ingestion.
- CMDB Population via Integration Hub Spoke and Import Sets: Shows how to leverage these tools to import and standardize data.
- Customer Coaching Sessions: Two sessions offered, including an initial 90-minute demonstration and an optional 60-minute Q&A to address specific customer questions.
- Provisioning and Configuration: A Technical Accelerator Consultant sets up a ServiceNow demo instance and activates necessary plugins.
- Leading Practice Guides and Resources: Provided to guide customers on best practices for CMDB data ingestion.
Who Should Be Involved
- Platform Owner: Accountable for overall ServiceNow platform governance and alignment with business strategy.
- System Administrators: Responsible for platform maintenance, support, and configuration delivery.
- Process Owners: Senior leaders accountable for major business processes relevant to the CMDB data.
- Developers, CMDB Administrators, Data Source Owners, and Trusted Service Partners: Recommended to support ingestion activities and ensure data quality and integration.
Package Availability and Limitations
This accelerator is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. It may not be available in restricted environments, self-hosted instances, or managed service providers with domain-separated instances. ServiceNow does not assume responsibility for implementing recommendations on customer instances.
Practical Benefits
By utilizing this accelerator, ServiceNow customers can expect a standardized, automated approach to CMDB data ingestion that improves data quality, reduces manual effort, and aligns with platform best practices. The hands-on coaching sessions and resources enable customers to confidently manage CMDB population through integration methods, primarily Service Graph Connectors, enhancing overall configuration management effectiveness.
This accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.
Accelerator Overview
Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started.
The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator.
Package Availability
What You Get
- Session Preparation
- The Technical Accelerator Consultant:
- Provisions a ServiceNow demonstration instance
- Activates and configures related plug-ins
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview and demonstration of:
- Service Graph Connectors
- CMDB Population via Integration Hub Spoke
- Import sets
- Leading practice guides and resources
- Overview and demonstration of:
- Customer Coaching Session #2 (optional on Customer request for up to 60 min)
- Opportunity for Q&A related to CMDB Ingestion
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) - Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
| CMDB Administrator(s)-Recommended | Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB. |
| Data Source Owner(s)-Recommended | Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB. |
| Trusted Service Partners - Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.