TuneUp Your Hardware Asset Management
Summarize
Summary of TuneUp Your Hardware Asset Management
The TuneUp Your Hardware Asset Management (HAM) Accelerator helps ServiceNow Impact customers assess and improve their current HAM implementation. It provides a guided evaluation of hardware asset lifecycle management to optimize asset value and adoption. This service includes a practical demonstration of advanced HAM capabilities and offers leading practices to enhance usage and governance.
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Key Features
- Assessment and HealthScan: Customers receive a HAM HealthScan assessment to evaluate the current state of their hardware asset management.
- Provisioned Instance: A temporary ServiceNow instance with HAM capabilities is provided for 30 days for hands-on exploration and testing.
- Coaching Sessions: Two coaching sessions are included—an initial 90-minute session covering advanced HAM features, HealthScan review, and best practices, plus an optional 60-minute follow-up session for Q&A.
- Installation Support: Assistance with installing or updating the HAM plugin to ensure customers are working on the latest platform version.
Customer Roles and Responsibilities
Successful engagement requires involvement from key roles within the customer organization:
- Platform Owner: Oversees the ServiceNow platform and governance.
- System Administrators: Maintain platform stability and manage configuration.
- CMDB Administrators: Manage the Configuration Management Database related to assets.
- HAM Administrators: Manage hardware asset management processes (recommended).
- Process Owners and Service Managers: Ensure processes and services align with business needs (recommended).
- Trusted Service Partners: Participate in coaching sessions to understand best practices and support ongoing use (recommended).
Availability and Restrictions
This Accelerator is available to Impact Guided, Guided+, Advanced, and Total package customers under the applicable ServiceNow Impact Package terms. It may not be available for self-hosted customers, restricted environments, or managed service providers except for internal use. ServiceNow does not implement recommendations directly on customer production or sub-production instances.
The TuneUp Your Hardware Asset Management (HAM) Accelerator provides guidance on maintaining and governing Hardware Asset Management health to optimize value.
Accelerator Overview
TuneUp Your Hardware Asset Management provides Impact customers with an assessment of their current HAM implementation. This Accelerator includes an applied demonstration of HAM capabilities to standardize asset lifecycle. Customers obtain assistance for better insight into their HAM investment and are provided leading practices on how to best increase adoption and usage.
See Hardware Asset Management for additional information about HAM.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
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- Provisioning a temporary instance
- Running HAM HealthScan portfolio
- Installing or updating the HAM plugin
- Customer coaching session #1 (up to 90 minutes)
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- Includes the following:
- Overview of advanced HAM capabilities and features
- Review HealthScan findings
- Provide leading practices guides and resources
- Access to the provisioned temporary instance is granted for 30 days
- Includes the following:
- Customer coaching session #2 (Optional upon customer request – up to 60 minutes)
- Opportunity for Q&A related to Hardware Asset Management
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| CMDB Administrator(s) (Required) | Subject matter expert responsible for maintaining the CMDB. |
| HAM Administrator(s) (Recommended) | Subject matter expert responsible for managing HAM. |
| Process Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in some restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal use.
ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.