Jumpstart Your Now Assist in Document Intelligence
Summarize
Summary of Jumpstart Your Now Assist in Document Intelligence
The Jumpstart Your Now Assist in Document Intelligence Accelerator offers ServiceNow Impact customers a practical demonstration and overview of the Now Assist in Document Intelligence (DocIntel) capabilities. This accelerator highlights a key functionality integral to AI Agents and Now Assist Skills, supporting developers and users in creating custom document-centric workflows. It also provides essential resources and best practice guides to facilitate a smooth start with DocIntel.
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Package Availability
This accelerator is accessible to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What You Receive
- Session Preparation: Includes provisioning a temporary instance, activation and configuration of relevant plug-ins, and creation of demonstration use cases.
- Customer Coaching Session #1 (up to 90 minutes): Covers an overview of DocIntel benefits, end-user experience walkthrough, technical demonstration, configuration overview, and monitoring results via the Analytics Dashboard. A temporary instance with 30-day access is provided.
- Customer Coaching Session #2 (Optional, up to 60 minutes): Available upon request for Q&A related to Now Assist in DocIntel.
Customer Resource Responsibilities
Successful engagement requires involvement from the following roles:
- Platform Owner (Required): Oversees the ServiceNow platform governance, aligns team efforts with business strategy, and ensures adherence to the ServiceNow roadmap.
- System Administrator(s) (Required): Responsible for platform stability, application maintenance, and configuration tasks related to ServiceNow releases.
- Process Owner(s) (Required): Senior leaders accountable for core business processes ensuring they are fit for purpose.
- Developer(s) (Recommended): Supports coding and development activities on the ServiceNow platform.
- Trusted Service Partners (Recommended): Participate in coaching sessions to learn best practices and potentially support ongoing customer needs.
Important Notes and Exclusions
- The accelerator or parts of it may not be available in certain restricted environments or for self-hosted customers.
- ServiceNow does not implement recommendations on customer non-production or production instances; customers are responsible for implementation.
- For detailed information on required resources and access, customers should consult the applicable Impact Accelerator Description.
This Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
Accelerator Overview
Jumpstart Your Now Assist in Document Intelligence (DocIntel) provides Impact customers with an overview and applied demonstration of Now Assist in DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and Now Assist Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started.
Package Availability
What you get
- Session Preparation
-
- Provision a temporary instance
- Activate and configure related plug-ins
- Create demonstration use cases
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of the benefits and impact of Now Assist in DocIntel
- End-user experience walk-through
- Technical demonstration
- Configuration overview
- Setup
- Monitoring results with the Analytics Dashboard
- Temporary instance with 30 days provided access
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
-
Opportunity for Q&A related to Now Assist in DocIntel.
Requested customer resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service (for example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Developer(s) - Recommended | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners- Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.