Jumpstart Your Natural Language Understanding
Summarize
Summary of Jumpstart Your Natural Language Understanding
The Jumpstart Your Natural Language Understanding (NLU) Accelerator is designed to demonstrate the capabilities of NLU within the ServiceNow platform. It offers Impact customers a detailed introduction to NLU components such as Planning, Building, Sizing, Training, Vocabulary, Testing, Entity management, Deployment, and Monitoring. The primary goal is to help customers establish a strong foundation for increasing Virtual Agent adoption by leveraging these foundational NLU features.
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This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Session Preparation: Includes provisioning a temporary instance, activation and running of Intent Discovery, and assessment of current NLU models if applicable.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers NLU best practices, component reviews (Intent, Entity, Vocabulary), deep dives into each component, demonstrations of testing and tuning, and provides 30 days of access to a temporary instance.
- Session #2 (optional, up to 60 minutes): Offers an opportunity for Q&A related to NLU upon customer request.
- Resource Requirements: Designated roles include Platform Owner, System Administrator(s), Virtual Agent Lead, Developer(s), and optionally Trusted Service Partners to attend coaching sessions and support ongoing initiatives.
Practical Considerations
- Customers are responsible for providing the required roles and access to maximize the value of the Accelerator.
- Certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or managed service providers (beyond internal use) may have restricted access to this Accelerator.
- ServiceNow does not implement NLU recommendations directly on customer sub-production or production instances; customers must manage these deployments independently.
Benefits for ServiceNow Customers
This Accelerator equips ServiceNow customers with the knowledge, tools, and hands-on experience necessary to effectively plan, build, and maintain NLU models that enhance Virtual Agent performance. By engaging in coaching sessions and leveraging a temporary instance, customers gain practical insights into optimizing their NLU implementations, ultimately driving better automation and user engagement.
The Jumpstart Your Natural Language Understanding (NLU) Accelerator provides a demonstration of the possibilities and capabilities of Natural Language Understanding.
Accelerator Overview
Jumpstart Your Natural Language Understanding provides Impact customers with a comprehensive overview of Natural Language Understanding, including many of the underlying features, such as, Planning, Building, Sizing, Training, Vocabulary, Testing, Entity, Deployment, and Monitoring. This offering aims to educate and help you increase your Virtual Agent adoption by laying the groundwork for a healthy foundation.
For related information, see Virtual Agent or Natural Language Understanding.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Activate and run Intent Discovery
- Assess current NLU models, if applicable
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- NLU leading practices and resources review
- NLU component review:
- Intent
- Entity
- Vocabulary
- Individual deep-dive into each NLU component
- Demonstration of testing and tuning
- Temporary instance with 30 days of provided access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Natural Language Understanding
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| Developer(s) (Required) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information/Access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing Natural Language Understanding recommendations on Customer’s sub-production or production instances.