TuneUp Your Employee Center

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of TuneUp Your Employee Center

    The TuneUp Your Employee Center Accelerator is designed to help ServiceNow Impact customers assess and improve the health of their Employee Center implementation. It provides valuable insights, recommendations, and resources to optimize usage and unlock untapped capabilities, enhancing overall value. This offering is available for Impact Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

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    Key Features

    • Assessment and HealthScan: Customers receive a detailed evaluation of their current Employee Center setup through a HealthScan on a temporary instance.
    • Coaching Sessions: Two coaching sessions are included—a 90-minute initial session covering advanced capabilities, HealthScan findings, maintenance, and best practices, plus an optional 60-minute follow-up for Q&A.
    • Resource Access: Customers gain access to essential ServiceNow resources and leading practice guides to support adoption and governance.
    • Temporary Instance Provisioning: A temporary instance is provided for 30 days to run assessments and experiments without impacting production environments.
    • Customer Involvement: Participation from platform owners, system administrators, UX and OCM experts, developers, and trusted service partners is encouraged to maximize effectiveness.

    Customer Responsibilities and Participation

    Successful engagement requires designated customer roles to provide leadership, technical maintenance, user experience, and development support during the Accelerator activities. Trusted service partners may also attend coaching sessions to understand best practices and assist customers.

    Exclusions and Limitations

    This Accelerator or parts of it may not be available to customers in restricted environments, self-hosted setups, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer sub-production or production instances.

    The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.

    Accelerator overview

    TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.

    For additional information, see Employee Center.

    Package Availability

    Note:
    This Accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session preparation
    • Provision a temporary instance
    • Run HealthScan
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of advanced Employee Center capabilities
    • HealthScan findings review
    • Key maintenance activities discussion
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Employee Center

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    UX and OCM Experts Primary stakeholders for user experience and organizational change management.    ✓
    Developers Writes code for the ServiceNow platform.   ✓
    Other Customer Roles Other Customer Roles ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.