Jumpstart Your Now Assist in Virtual Agent
Summarize
Summary of Jumpstart Your Now Assist in Virtual Agent
The Jumpstart Your Now Assist in Virtual Agent Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist within the Virtual Agent (VA) environment. It provides a practical demonstration of the capabilities of Generative AI in VA, guiding customers through setup and configuration to maximize the value of this feature.
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This offering includes key resources and best practices, enabling customers to confidently start using Now Assist in their Virtual Agent implementations. It is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
What You Receive
- Session preparation: Provisioning of a temporary instance, activation of necessary plugins, configuration of Now Assist in VA, and building of use cases for demonstration.
- Customer coaching session #1 (up to 90 minutes):
- Overview of Now Assist base system features
- Prompt guidance review
- Applied demonstrations including Now Assist search in VA, turn-by-turn catalog ordering, new VA Designer home page, topic migration for existing VAs, live agent transfer with chat summarization, and reporting
- Access to key resources and leading practices
- 30 days access to the temporary instance
- Customer coaching session #2 (optional, up to 60 minutes): Opportunity for Q&A and additional support upon customer request.
- Requested customer resources: Participation of platform owners, system administrators, and trusted service partners as applicable to ensure alignment, platform governance, and ongoing support.
Customer Responsibilities
Successful engagement requires involvement from customer roles, including:
- Platform Owner: Oversees platform accountability and governance, ensuring alignment with business strategy and roadmap.
- System Administrators: Maintain platform stability, perform application maintenance, and manage configurations related to ServiceNow releases.
- Trusted Service Partners: Participate in coaching sessions to understand best practices and support the customer long-term.
Important Considerations
- This Accelerator may not be available to customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
- ServiceNow resources provide guidance but do not implement changes on customer production or non-production instances.
The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.
Accelerator overview
Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence.
For additional information on the feature, see Now Assist in Virtual Agent
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
-
- Provision a temporary instance
- Activate related plugins
- Configure Now Assist in VA
- Build use cases to demonstrate during coaching session
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of Now Assist in VA base system features
- Review of prompt guidance
- Applied demonstration of:
- Now Assist search in VA
- Turn by turn catalog ordering
- New VA Designer home page
- Topic migration (for pre-existing VA)
- Live Agent transfer with Chat Summarization
- Reporting
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Now Assist in VA
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.