Jumpstart Your ITOM Discovery

This accelerator provides foundational guidance for a successful IT Operations Management (ITOM) Discovery implementation, along with a demonstration of its possibilities and capabilities.

Accelerator Overview

Jumpstart Your ITOM Discovery educates customers on the technical foundations of horizontal discovery within the ITOM Discovery product and proactively addresses key topics such as security considerations, product core configuration, automated CMDB data entry, and more. Through an overview and applied demonstration, customers will gain the knowledge and confidence needed to begin their ITOM Visibility journey effectively. Additionally, this accelerator includes key resources and leading practice guides to help customers throughout their journey.

If you wish to know more about Top-Down Discovery (Service Mapping), please request the Jumpstart Your Service Mapping accelerator.

Note:

This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total Packages. This offering currently makes use of a ServiceNow demonstration instance.

What You Get

Session Preparation

Prepare ServiceNow demonstration instance

Customer Coaching Session #1 (up to 90 min)

Includes the following:

• Overview of:
  • horizontal discovery
  • Discovery types and how they work
  • core configuration and setup steps
  • MID Server(s)
  • teams and their roles
• Demonstration of:
  • horizontal discovery
  • Discovery Admin Workspace
• Leading practices to support a successful implementation

Customer Coaching Session #2 (Optional upon Customer request-up to 60 min)

Opportunity for Q&A related to ITOM Discovery

Requested Customer Resources

Table 1. Customer resource and responsibilities

Customer Resource	Responsibilities	Required	Recommended
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform.	✓
System Administrator(s)	Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Discovery Administrator(s)	Primary stakeholder for Discovery.	✓
CMDB Administrator(s)	Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB.		✓
Trusted Service Partners	Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.		✓