Introduction to ServiceNow Vault
Summarize
Summary of Introduction to ServiceNow Vault
The Introduction to ServiceNow Vault accelerator is designed to help customers understand how ServiceNow Vault enhances security, privacy, and compliance on the ServiceNow AI Platform. It explains Vault’s capabilities in protecting sensitive data used by workflows, automation, and AI-driven functionalities. The accelerator provides guidance on key decisions before configuration and includes best practice recommendations and supporting resources for effective implementation.
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Key Features
- Platform Encryption: Protects data at rest within the platform.
- Data Privacy: Ensures sensitive data is handled according to privacy requirements.
- Zero Trust Access: Controls and secures access to sensitive information.
- Log Export: Enables secure exporting of audit logs for compliance and monitoring.
- Service Code Signing: Validates the integrity and authenticity of code.
The accelerator outlines how these capabilities collectively safeguard sensitive data and deliver value. It also recommends a sequence for implementation to optimize security posture.
Customer Engagement and Deliverables
- Coaching Session #1 (up to 1 hour): Provides an overview of ServiceNow Vault’s components and capabilities, and discusses recommended implementation steps.
- Coaching Session #2 (optional, up to 1 hour): Available upon request for Q&A to address specific customer questions.
- Post-session Access: Customers receive 30-day access to the Technical Accelerator Consultant for follow-up questions or deeper discussions.
- Materials Provided: A copy of the coaching session deck for reference.
Customer Roles and Responsibilities
Successful implementation involves collaboration among several roles:
- Platform Owner: Accountable for overall platform governance and alignment with business strategy.
- System Administrators: Maintain platform stability and manage configuration tasks.
- Security Administrators: Enforce governance and ensure compliance with architecture standards.
- Enterprise Architects: Oversee architecture frameworks and system integration.
- Developers: Responsible for coding within the ServiceNow platform.
- Trusted Service Partners: Participate in coaching sessions to provide ongoing support.
Prerequisites and Important Notes
Customers must have an active ServiceNow Vault entitlement to participate in this accelerator. The accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ServiceNow does not implement configuration changes in customer environments; customers are responsible for applying recommended configurations.
This accelerator provides an overview of the possibilities and capabilities of ServiceNow Vault.
Accelerator Overview
Introduction to ServiceNow Vault is an education‑focused accelerator that helps customers understand how ServiceNow Vault supports security, privacy, and compliance on the ServiceNow AI Platform. The session provides an overview of Vault, how its capabilities work together to protect sensitive data used by workflows, automation, and AI‑enabled experiences, and the key decisions to consider before configuration. Leading practice guidance and supporting resources are included to help Impact customers approach implementation with clarity.
Package Availability
Prerequisites
Customer must hold an active ServiceNow Vault entitlement to take this accelerator.
What You Get
- Customer Coaching Session #1 (up to 1 hour)
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- Overview of ServiceNow Vault.
- Key components and capabilities:
- Platform Encryption
- Data Privacy
- Zero Trust Access
- Log Export Service
- Code Signing
- Guidance on how each capability delivers value.
- Recommended implementation sequence.
- Customer Coaching Session #2 (Optional on Customer request — up to 1 hour)
- Opportunity for Q&A related to ServiceNow Vault.
- Outputs
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- 30-day access to the Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations.
- Copy of the Coaching Session Deck.
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Security administrator(s) | Establish and enforce governance policies so all IT projects adhere to architecture standards, promoting consistency and alignment with organizational objectives. | ✓ | |
| Enterprise Architect(s) | Create and maintain the architecture framework that guides IT system development and deployment, ensuring seamless integration across components. | ✓ | |
| Developer(s) | Write code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.