Set a specific dashboard as home for all users

Configure ServiceNow so that all users see the same dashboard when they log in.

Before you begin

Role required: admin

About this task

The dashboard that you configure should be available to all users.

Procedure

1. Configure the user preference my_home_navigation_page.
   For more information, see steps 1–5 in Set dashboards as home for all users.
2. Navigate to the dashboard you want to set as home for all users.
3. From the context menu, select Dashboard Properties.
   
4. On the Dashboard Properties form, click the context menu again, and select Copy sys_id.
   Paste the sys_id into a text file so that you can copy it into the property you create.
5. Navigate to User Administration > User Preferences.
6. Create a user preference with the name: com.snc.pa.ui.preferences_dashboards.
7. Give the property a meaningful description that you can search for.
8. Check the box labeled System.
9. Leave the User field empty.
   This step makes the preference universal.
10. Set the Type to string.
11. In the Value field, enter the following: {"last":"dashboard_sys_id"}, but replace dashboard_sys_id with the sys_id you copied in step 4.
12. Select Submit.

Result

All users see the same dashboard when they open ServiceNow.