Set up Usage Insights

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.

    For information about setting up Usage Insights data for the Service Portal, see User Experience Analytics for Service Portal.

    Usage Insights plugin

    The Usage Insights plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform in a new Washington DC instance, and in upgraded instances. The plugin is responsible for:
    • Checking hourly for new applications to register with the ServiceNow server.
    • Providing access to the Usage Insights Dashboard​.
    Note:
    Usage Insights is not supported for on-prem instances.