Field Service Management indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Field Service Management Platform Analytics Solution.

    For more information, see Field Service Management (com.snc.work_management_pa).

    Indicator Version introduced
    Number of new Work Orders Pre-Kingston
    Summed duration of Work Order Tasks Pre-Kingston
    Summed work duration for Work Order Tasks Pre-Kingston
    %actual duration to planned duration for closed work order tasks Pre-Kingston
    %utilization of agents for work order tasks Pre-Kingston
    Number of closed Work Orders Pre-Kingston
    Average Closing time for Work Orders Pre-Kingston
    Summed planned duration of Work Order Tasks Pre-Kingston
    Total Planned duration for Work Order Tasks in hours Pre-Kingston
    Summed duration of closed work orders Pre-Kingston
    Total actual duration for Work Order Tasks in hours Pre-Kingston
    %productive agent time for Work Order Tasks Pre-Kingston
    Number of open Work Orders Pre-Kingston
    Number of unique agents for closed Work Order Tasks Pre-Kingston