Available Platform Analytics Solutions

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 5 minutes to read
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    Summary of Available Platform Analytics and Reporting Solutions

    The Platform Analytics and Reporting Solutions provide ServiceNow customers with dashboards and Performance Analytics components to enhance business process analysis and optimization. These solutions are included at no additional cost with relevant Performance Analytics entitlements, although underlying applications require appropriate licensing.

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    Key Features

    • General Performance Analytics Solutions: Available for any paid Performance Analytics entitlement, including Configuration Management, Knowledge Management, and Service Desk Chat.
    • Performance Analytics for APM: Requires Performance Analytics for APM entitlement, covering Application Portfolio Management and various Financial Management solutions.
    • Performance Analytics for Customer Service: Includes Advanced Work Assignment, Change Management, and Customer Service Management analytics.
    • Performance Analytics for GRC: Requires the GRC entitlement and includes Audit, Policy and Compliance, and Risk Management solutions.
    • Performance Analytics for Human Resource Management: Solutions include Content Analytics and scoped Human Resources apps.
    • Performance Analytics for ITOM: Solutions cater to IT Operations management with Discovery, Event Management, and more.
    • Self-Service Analytics: Customers can add widgets to dashboards or Service Portals using the Self-Service Analytics PA plugin.
    • ITSM Dashboard Solutions: Activates a set of dashboards across Change Management, Problem Management, and more.

    Key Outcomes

    By utilizing these analytics solutions, ServiceNow customers can effectively monitor and improve their business processes, enhance service delivery, and gain insights into operational performance, ultimately driving efficiency and informed decision-making within their organizations.

    The following Platform Analytics Solutions are available for their corresponding ServiceNow Performance Analytics entitlements. The solutions are at no extra charge, but the underlying applications require appropriate licensing.

    Platform Analytics Solutions provide dashboards and underlying Performance Analytics components. These dashboards leverage Performance Analytics to create greater value for the product each Platform Analytics Solution supports.

    General Performance Analytics Solutions

    Activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement.

    Performance Analytics Solutions for APM

    Activate the following Solutions when you have the Performance Analytics for APM entitlement.
    • Application Portfolio Management and Change Management (com.snc.pa.apm.change_request)
    • Application Portfolio Management and Problem Management (com.snc.pa.apm.problem)
    • Financial Management (com.snc.pa.fm)
    • Financial Management for Customer Service (com.snc.pa.fm.csm)
    • Financial Management for Field Service Management (com.snc.pa.fm.fsm)
    • Financial Management for Financial Planning (com.snc.pa.financial_planning)
    • Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

    Performance Analytics for Customer Service Solutions

    Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement.

    Performance Analytics for Governance, Risk, and Compliance Solutions

    When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions:

    Performance Analytics for Human Resource Management Solutions

    Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement:

    Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions

    Activate the following solutions if you have an entitlement to Performance Analytics for Business Management, Performance Analytics for Financial Management, or Performance Analytics for Service Strategy:

    Performance Analytics for ITOM Solutions

    Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements:

    Performance Analytics for Project Portfolio Management Solutions

    Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, Project Portfolio Suite with Financials (com.snc.financial_planning_pmo). Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

    Performance Analytics for Security Incident and Vulnerability Response Solutions

    Activate the following Solutions when you have the Performance Analytics for Security Incident Response entitlement:

    Performance Analytics for Service Management Solutions

    Activate the following Solutions when you have the Performance Analytics for Service Management entitlement:

    Performance Analytics for Software Asset Management Solutions

    Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, Software Asset Management Professional (com.snc.pa.samp).

    Adding Self-Service Analytics widgets to a dashboard or Service Portal

    If you have Self-Service Analytics activated on an instance, you can add Self-Service analytics widgets to your Performance Analytics dashboards or a Service Portal. To obtain a ready-made set of indicators and breakdowns, activate the Self-Service Analytics PA (com.snc.pa.self_service_analytics) plugin. Find the Self-Service indicators through the Performance Analytics Admin Console, then create widgets and add them to your dashboard or portal. Also activate the [SSA] Self-Service Analytics data collection job.
    Note:
    Customer Service Management customers can install the Platform Analytics Solution for Self-Service Analytics for Customer Service. This Solution contains additional Customer Service-specific indicators and breakdowns as well as widgets and a dashboard. For more information, see Self-Service Analytics for Customer Service.

    ITSM Dashboard solutions

    The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards: