Activate Analytics and Reporting Spotlight solutions

To use Spotlight, activate the Spotlight plugin. Also activate any of the Spotlight solution plugins that apply to how you use the product. After you install Spotlight solutions, follow the Guided Setup to explore and customize those solutions.

Before you begin

• Analytics and Reporting Spotlight Solutions other than Incident Spotlight require fully enabled, subscription version of Performance Analytics. See Activating your Performance Analytics subscription.
• Performance Analytics Responsive Dashboards must be active. For more information, see Working with responsive dashboards.

Role required: admin

About this task

Spotlight functionality is not available until you activate the Performance Analytics - Spotlight plugin (com.snc.pa.spotlight). You can activate the plugin directly or through activating your first Spotlight solution plugin.

Each Spotlight Solution provides the following:

• A Spotlight dashboard for the relevant application. The information in this dashboard is similar to the information in the Spotlight interactive analysis. The reports in these dashboards can be used in other dashboards.
• A preconfigured Spotlight group. The Spotlight group defines which records to evaluate for prioritization, based on a specified indicator. The Spotlight group also defines which criteria to use to evaluate the data and the schedule for evaluating the data.
• Several spotlight criteria based on common business use cases
• A database view joining the Spotlight table to the facts table that is the source of the main indicator of the Spotlight Group. Both the Spotlight dashboard for the solution and the Interactive Analysis use this database view. For more information, see Spotlight database views.

After Spotlight solutions are activated, use Guided Setup to walk you through the Spotlight solutions. Navigate to Spotlight > Guided Setup and follow the instructions there.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

What to do next

If you have activated a Spotlight solution, examine the Spotlight group and Spotlight criteria for that solution. A Guided Setup is available to walk you through the solution. Navigate to Spotlight > Guided Setup and follow the instructions there.