CMDB and CSDM Data Foundations Dashboards Indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of CMDB and CSDM Data Foundations Dashboards Indicators

    The CMDB and CSDM Data Foundations Dashboards application in ServiceNow provides essential indicators to help analyze and optimize business processes. These indicators are categorized based on different foundations within the dashboards, allowing for effective monitoring and management of configuration items (CIs) and their relationships.

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    Key Features

    • Indicators in CSDM Data Foundations Dashboard: These include visualizations for critical areas such as missing product owners and incorrect application service relationships.
    • Indicators in CMDB Data Foundations Dashboard: Focuses on best practices, customizations, data management practices, and ITSM processes, highlighting issues like hardware CIs missing serial numbers and incidents not referencing any CIs.

    Key Outcomes

    By utilizing these indicators, ServiceNow customers can:

    • Identify and address gaps in CI ownership and relationships.
    • Enhance data accuracy and integrity within their CMDB.
    • Ensure compliance with best practices for data management.
    • Optimize incident and change management processes by linking them effectively to services and CIs.

    The CMDB and CSDM Data Foundations Dashboards application on the ServiceNow Store uses the following indicators.

    Indicators used in CSDM Data Foundations Dashboard

    These indicators are used in the CSDM Data Foundations Dashboard.

    Table 1. Indicators in Foundation
    Indicators Date and version added Example visualization
    Named Product Models With Missing Product Owners 2020-12-17 version 1.2.0 Named Product Models without Product Owners
    Locations Without Parent 2020-12-17 version 1.2.0 Locations without Parents
    Business Units without Companies 2020-12-17 version 1.2.0 Business Units without Companies
    Table 2. Indicators in Crawl
    Indicators Date and version added Example visualization
    Application Services with Incorrect Business Application Relationship 2020-12-17 version 1.2.0 App Services to Business App Relationship not Consumed By
    Application Services Missing Business App Relation 2020-12-17 version 1.2.0 Application Services Missing Business App Relationship
    Business Application Missing Application Service Relationship 2020-12-17 version 1.2.0 Business App Missing App Service Relationship
    Table 3. Indicators in Walk
    Indicators Date and version added Example visualization
    Technical Service Offerings Missing a Reference to Technical Services 2020-12-17 version 1.2.0 Technical Service Offerings Missing a Reference to Technical Services
    Technical Service Offerings 2020-12-17 version 1.2.0 Technical Service Offerings
    Technical Service Offering without Support or Change Group 2021-03-26 version 1.3.0 Technical Service Offerings without Support or Change Group
    Dynamic CI Groups without CMDB Group 2021-03-26 version 1.3.0 Dynamic CI Groups without CMDB Group
    Table 4. Indicators in Run
    Indicators Date and version added Example visualization
    Services Using Custom CMDB Tables 2020-12-17 version 1.2.0 Services Using Custom CMDB Tables
    Custom Service Tables 2020-12-17 version 1.2.0 Custom Service Tables
    Application Services Missing Business Service Offerings 2020-12-17 version 1.2.0 App Services Missing Business Service Offering Relationship
    Business Service Offerings Missing App Service Relationship 2020-12-17 version 1.2.0 Business Service Offerings Missing App Service Relationship
    Table 5. Indicators in Fly
    Indicators Date and version added Example visualization
    Information Object Missing a Relationship to Business App 2020-12-17 version 1.2.0 Information Object Missing a Relationship to Business App
    Information Objects 2020-12-17 version 1.2.0 Information Objects

    Indicators used in CMDB Data Foundations Dashboard

    These indicators are used in the CMDB Data Foundations Dashboard.

    Table 6. Indicators in Best Practices
    Indicators Date and version added Example visualization
    Hardware CIs Missing Serial Number 2020-12-17 version 1.2.0 Hardware CIs Missing Serial Numbers
    Services Without Owners 2022-07-28 version 2.0.0 Services Missing Owners
    Table 7. Indicators in Customizations
    Indicators Date and version added Example visualization
    Custom Business Application Tables 2022-07-28 version 2.0.0 Custom Business Application Tables
    Custom CMDB Tables Not Using Standard Naming 2022-07-28 version 2.0.0 Custom CMDB Tables Not Using Standard Naming
    Custom CMDB Relationship Types 2022-07-28 version 2.0.0 Custom CMDB Relationship Types
    Base System CMDB Relationship Types Deleted and Recreated 2022-07-28 version 2.0.0 Base System CMDB Relationship Types Deleted and/or Recreated
    Table 8. Indicators in Data Management Practices
    Indicators Date and version added Example visualization
    CIs Not Processed Via IRE 2022-07-28 version 2.0.0 CIs Not Processed Via IRE
    Unhandled Duplicate CIs 2020-12-17 version 1.2.0 Unhandled Duplicate CIs
    CIs Missing Name 2020-12-17 version 1.2.0 CIs Missing Names
    Active CIs Not Updated in 90 Days 2020-12-17 version 1.2.0 Active CIs Not Updated in 90 Days
    Managed CIs Missing Model Entries 2022-07-28 version 2.0.0 Managed CIs Missing Model Entries
    Installed Server CI Naming Not Reflecting Hostname 2022-07-28 version 2.0.0 Installed Server CI Naming Not Reflecting Hostname
    Duplicate Locations 2022-07-28 version 2.0.0 Duplicate Locations
    Orphan CIs 2020-12-17 version 1.2.0 Orphan CIs
    Servers Missing Location 2022-07-28 version 2.0.0 Servers Missing Location
    Table 9. Indicators in ITSM Processes
    Indicators Date and version added Example visualization
    Incidents Not Referencing a CI 2022-07-28 version 2.0.0 Incidents Not Referencing a CI
    Changes Not Referencing a CI 2022-07-28 version 2.0.0 Changes Not Referencing a CI
    Incidents Relating to Neither a Service nor a CI 2022-07-28 version 2.0.0 Incidents Relating to Neither a Service nor a CI
    Changes Relating to Neither a Service nor a CI 2022-07-28 version 2.0.0 Changes Relating to Neither a Service nor a CI