Overview of the Usage Insights dashboard

Usage Insights shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application.

Users with any Usage Insights viewer role can access the dashboard by navigating to User Experience Analytics > Dashboard.

Counters in the Usage Insights dashboard contain aggregated user numbers.

Note:

If the tracking consent policy named Disabled is selected user metrics aren't tracked.

The dashboard provides access to the following modules and controls.

Dashboard

The top menu contains the web or mobile application, platform, and version lists you select from for performing the most frequent dashboard tasks.

Table 1. Application, platform, and version menus

Feature area	UI component	Description
1	Web and Mobile applications list	List of registered web and mobile applications. You can select from these views: All Applications (default landing page) shows basic statistics across all applications within the current instance. Select the individual application whose analytics you want to view.
2	Mobile platform list (Visible if you select one of the mobile applications.)	Select the mobile platform whose analytics you want to view. All Platforms Note: UI Analysis and Conversions modules cannot be viewed when you select this option. iOS Android
3	Mobile application versions list (Visible when you select a mobile application and specify a mobile platform.)	List of application versions you can select to view analytics for.
4	Date range selector	Enter the dates or use the slider to select the date range of data you want to view. Default is Last 30 days.

The modules menu provides access to the sessions, analytics, and conversion report modules.

Table 2. Modules menu

Feature area	UI component	Description
5	Logo	The Usage Insights logo.
	Overview	For a selected application or all applications within the current instance, shows a visualized overview of KPIs on one screen.
	Applications	Show the Applications list. This option is available when you select Platform Analytics from the Applications list.
	Sessions	Shows user session lists you can filter, drill down into, and export.
	Users	Shows user lists that you can filter, drill down into, and export.
	UI Analysis	Shows insights on your application's UI. This module is not available when All Platforms is selected from the Mobile platform list.
	Analytics	Shows these analytics: Usage Technical Geographic Events Retention
	Domains	Shows domain data specifically for Usage Insights related user activity. The data includes the number of active users and sessions within specified domains.
	Funnels	Shows and lets you create funnel reports based on relevant user conversion processes. This module is not available when All Platforms is selected from the Mobile platform list.
	Cohorts	Shows and lets you create cohort reports based on sequences of actions performed by users for meeting their goals. This module is not available when All Platforms is selected from the Mobile platform list.
	Search Analytics	Show the Search Analytics dashboard. This option is available if you have the Advanced AI Search Management tools app.
6	Help	Provides a URL link to relevant documentation.

Metrics across all applications

From the dashboard, you can view basic application usage and event details for all applications within an instance. Click All Applications from the Web and Mobile applications list to see these metrics simultaneously.