User Experience Analytics

The ServiceNow® Usage Insights application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications.

Get started

ExploreVisualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.	Configure User experience analytics via the webSelect applications whose usage you want to track.
Configure user experience analytics via Service PortalActivate User Experience Analytics on a Service Portal and select which users to track analytics for.	ReferenceComponents, properties, and KPIs

Troubleshoot and get help

• Search the Known Error Portal for known error articles
• Contact Customer Service and Support

• Exploring user experience analytics
  Access the Usage Insights data via the user experiences analytics dashboard or by exporting the data to the UI Builder.
• Configuring user experience analytics
  An admin can configure Service Portal and web applications built on the ServiceNow® mobile platform to track user analytics.
• Use Usage Insights
  Use Usage Insights to understand usage and adoption of your web and mobile applications.
• User Experience Analytics reference
  Properties, KPIs, and components installed with Usage Insights.