Request Process Mining

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Request Process Mining to use the product with all its features. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.

    Before you begin

    Process Mining requires a separate subscription from the rest of the ServiceNow AI Platform.

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

    Note:

    Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

    Role required: administrator

    About this task

    The following items are installed with Process Mining:
    • Plugins
    • Roles
    • Tables

    For more information, see Components installed with Process Mining.

    Note:

    If you plan to activate and explore Process Mining in a sub-prod clone instance, clone from production with copy audit and logs data. You can do this by deselecting the Exclude audit and log data when cloning. Taking this step ensures that audit logs are available to create a full process map using Process Mining.

    Procedure

    1. Navigate to All > System Application > All Available Applications > All.
    2. Find the application using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find an application, you may have to request it from the ServiceNow® Store.

    3. Select Install.