Problem Management indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Problem Management Platform Analytics Solution.

    For more information, see Problem Management (com.snc.pa.problem).

    Indicator Version introduced
    Summed duration of closed problems Pre-Kingston
    Number of related incidents in closed problems Pre-Kingston
    % of problems reassigned at least once Pre-Kingston
    Problem backlog growth Pre-Kingston
    Number of new problems Pre-Kingston
    Number of open problems classified as known error Pre-Kingston
    Number of open problems not updated in last 90 days Pre-Kingston
    Number of problems closed on first assignment Pre-Kingston
    Number of reassigned open problems Pre-Kingston
    Number of related incidents in open problems Pre-Kingston
    % of new critical problems Pre-Kingston
    % of open problems classified as known errors Pre-Kingston
    Summed age of updated since of open problems Pre-Kingston
    Average re-assignment of open problems Pre-Kingston
    Number of closed problems Pre-Kingston
    Average age of updated since of open problems Pre-Kingston
    Average age of open problems Pre-Kingston
    Number of open problems with at least one open incident Pre-Kingston
    Summed re-assignment of open problems Pre-Kingston
    Number of open problems not updated in last 30 days Pre-Kingston
    % of closed problems without any close notes Pre-Kingston
    % of open problems not updated in last 30 days Pre-Kingston
    % of problems closed on first assignment Pre-Kingston
    Number of open problems Pre-Kingston
    Summed age of open problems Pre-Kingston
    Number of closed problems without close notes Pre-Kingston
    Average close time of problems Pre-Kingston
    % of open problems not updated in last 90 days Pre-Kingston
    % of open problems with at least one incident Pre-Kingston
    Average reassignment count of closed problem Pre-Kingston