Enable real-time updating for single score report widgets

Real-time updates ensure that users viewing a responsive dashboard always see the most up-to-date information.

Before you begin

Role required: You must have edit rights to the dashboard where the widget has been added.

Four types of aggregation are available for single-score reports: Count, Average, Sum, and Count Distinct. Real-time updating is available only for single score widgets that use the Count aggregation.

Note:

Real-time updating doesn’t work for single score report widgets on responsive dashboards under the following circumstances:

• When the report source is a database view, the user must click the Refresh icon on the widget to update the score. For more information, see Database views.
• Domain visibility is not supported in real-time reporting. Only the assigned domain of the user and its domain hierarchy and, the global domain are supported.
• When the visualization has dot-walked conditions, the single score report doesn’t update when there’s a related change on the extended table. The record watcher only sends updates on the base table of the report. For more information, see KB article KB0868215.
• When a business rule that uses the current.update() method fires on insert/update, the single score report increments by two instead of one. For more information, see KB article KB0693812.
• Conditions that are added or modified by query business rules are not respected in real-time reporting.

  Because query business rules change query conditions on the fly for the specific user, the record watcher framework used for real-time updates doesn't trigger the query business rules.

• When a widget uses the filter Assignment group - is (dynamic) - One of My Groups, the widget doesn’t update in real time.
• Single score report time update is not supported on rotation tables.

About this task

You can enable real-time updating for single score widgets on dashboards.

Procedure

1. Navigate to the dashboard where the single score widget has been added.
2. Click the Add widgets icon() to put the dashboard in edit mode.
3. Point to the widget, then click the gear icon ().
4. Select Show real-time updates then click Done.
5. Click the plus sign () to exit edit mode for the dashboard.
   The real-time icon () is added to the widget. This icon is permanently visible, even when the score isn’t changing.

Result

When the value for a single score visualization changes, the change is reflected on the dashboard.