Universal request indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Performance Analytics and Reporting for Universal Request content pack: com.snc.universal_request.pa. You need to have the Universal Request application in order to use this Performance Analytics content.

    Indicator Version introduced
    Universal Request Primary Ticket Transfer Without Resolution Quebec
    Universal Request Primary Ticket SLA Breaches Quebec
    % of breached Resolution SLAs of Universal Request with Primary ticket Quebec
    Universal Request with Primary ticket Resolution SLA Quebec
    Universal Request with Primary ticket Resolution SLA breaches Quebec
    Universal Request Resolution SLA Average Quebec
    Universal Request Response SLA Average Quebec
    Universal Request with Primary ticket Resolution SLA Average Quebec
    Universal Request Response SLA Breaches Quebec