Exploring user experience analytics

Access the Usage Insights data via the user experiences analytics dashboard or by exporting the data to the UI Builder.

Usage Insights overview

The ServiceNow® Usage Insights application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications.

Usage Insights benefits

Benefit	Feature	Users
Enable or disable user experience analytics tracking	Link to configure UXA	Show now_experience_admin role
View a session list	both web and mobile
View a session event timeline	both web and mobile

• Overview of the Usage Insights dashboard
  Usage Insights shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application.