Components installed with Usage Insights

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read

    • Several components are installed with the Usage Insights plugin, including user roles, scheduled jobs, and tables.

    Usage Insights uses these roles, scheduled jobs, tables, and business rules.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Scheduled jobs

    Scheduled job Description
    Usage Insights Settings Queries the sys_sg_native_client table hourly and processes any mobile applications that do not have corresponding User Experience Analytics Settings defined in the sys_analytics_bucket table.
    Analytics Registers any entry in sys_analytics_bucket that doesn’t have a matching entry in sys_analytics_authentication (analytics buckets with no authentication settings).

    Tables

    Table Description
    Usage Insights Settings

    [sys_analytics_bucket]

    		 Primary table. Contains the information that associates the application it references with the ServiceNow server.

    Business rules

    Business rule Table Description
    Create Usage Insights settings sys_sg_native_client Creates Usage Insights Settings each time a new web or mobile application is created.
    Register new web and mobile applications sys_sg_native_client Enables immediate registration of new web and mobile applications.

    Roles

    Analytics admin [analytics_admin]

    View the Dashboard link and settings within Usage Insights in the application navigator and control the Usage Insights settings for each mobile, web, and service portal application. Assigned users can create funnel and cohort reports from the User Experience Analytics Dashboard.

    Contains Roles

    List of roles contained within the role.

    • analytics_viewer
    • chat_analytics_admin
    • mobile_analytics_admin
    • sdk_anaylitcs_admin
    • web_analytics_admin
    • Can view the Dashboard link and settings within Usage Insights in the application navigator.
    • Can control the Usage Insights settings for each mobile, web, and service portal application.
    • Have admin role permissions to be able to create funnel and cohort reports from the User Experience Analytics Dashboard.

    Groups

    Analytics admin [analytics_admin] is included in the Analytics settings managers group.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    Mobile analytics admin[mobile_analytics_admin]

    view the Dashboard link and settings within Usage Insights in the application navigator and control the Usage Insights settings for each mobile application. Assigned users have admin role permissions to be able to create funnel and cohort reports from the User Experience Analytics Dashboard.

    Contains Roles

    Mobile analytics admin [mobile_analytics_admin] contains with Mobile analytics viewer [mobile_analytics_viewer] role.

    Groups

    Mobile analytics admin [mobile_analytics_admin] is included in the Mobile analytics settings managers group.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    Web analytics admin[web_analytics_admin]

    View the Dashboard link and settings under Usage Insights in the application navigator and Control the Usage Insights settings for each web application. Assigned users have admin role permissions to create funnel and cohort reports from the User Experience Analytics Dashboard.

    Contains Roles

    List of roles contained within the role.

    • core_ui_analytics_admin
    • now_experience_analytics_admin
    • portal_analytics_admin
    • web_analytics_viewer

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    User experience analytics viewer [analytics_viewer]

    View the Dashboard link under Usage Insights in the application navigator. Assigned users have viewer role permissions for Usage Insights for mobile and web applications.

    Contains Roles

    List of roles contained within the role.

    • web_analytics_viewer
    • mobile_analytics_viewer
    • sdk_analytics_viewer
    • chat_analytics_viewer

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.

    Mobile analytics viewer [mobile_analytics_viewer]

    View the Dashboard link under Usage Insights in the application navigator. Assigned users have viewer role permissions for Usage Insights for mobile applications.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.

    Web analytics viewer [web_analytics_viewer]

    View the Dashboard link under Usage Insights in the application navigator. Assigned users have viewer role permissions for Usage Insights for web applications.

    Contains Roles

    List of roles contained within the role.

    • portal_analytics_viewer
    • core_ui_analytics_viewer
    • now_experience_analytics_viewer

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.